Ok, that tells me you are were on stock, probably V6 and you had a custom recovery (CWM) which prevented you from taking the update. First thing first, and this will seem silly, but I did it myself. Please make sure your sim card is the correct direction. There is a notch that is only noticeable when the card is in correctly. You should also be able to see the Verizon logo on the card. If you are seated correctly, then your next attempt will be to reflash the rom. To get back into recovery, power off the phone, then hold Power+vol down until the factory reset menu comes up. Press power twice and you will be back into recovery. Let us know where you are at once you run thru all those tests.