Help Rooting And Warrenty

[ConorAndreou]

yo, i have a samsung galaxy s6 and i took out premium warranty on it with KnowHow. It covers accidental damage and breakdowns and all that stuff. If i root my phone will it void the Manufacturer warranty or the KnowHow or both of them ??????

 

[El Presidente]

You'll need to check the T&C's.

It will definitely void the manufacturer warranty, but the KnowHow warranty, I don't know.

I have 3rd Party insurance via Clone Phone with EE and rooting/bootloader unlocking hasn't mattered when I've needed to make a claim through them.

 

[Hadron]

What do the terms of the warranties say? Especially the KnowHow one, since that's the one you have paid for: look for any reference to modification, since rooting involves modifying the software. If you trip the Knox e-fuse then they will be able to tell that it has been rooted even if you return it completely to stock software before making a claim.

For advice on all issues related to root on an S6 I'd suggest asking in our S6 root forum.

There are some providers who take a reasonable attitude (i.e. unless the problem is something that could plausibly have been caused by your software modifications they don't worry). There are some who will use any excuse to turn a claim down. I've no experience with Dixons group's warranties, but unless someone with experience of them says otherwise it's best to assume that the terms will be enforced.

 

[Slug]

The KnowHow warranty won't cover against breakdown and/or faults for the first 2yrs, as Samsung themselves offer a warranty against those. Rooting will definitely void that one.

 

[domoarigato]

The KnowHow warranty won't cover against breakdown and/or faults for the first 2yrs, as Samsung themselves offer a warranty against those. Rooting will definitely void that one.

That is good to know. I'll never buy a Samsung now! It's ridiculous to void a hardware warranty just because a user made the phone's software more open.

 

[El Presidente]

Most (if not all) manufacturer warranties are voided by rooting so using that rationale your choice of devices will be virtually non existent.

 

[Hadron]

I'm not defending manufacturers being stupid about this, e.g. refusing to repair a bad connection because the phone has been rooted. But it is possible for software mods to cause physical damage, e.g. if you overclock too aggressively and the heat damages the phone (especially if you also mess with throttling settings). So there are cases where I can quite understand them being suspicious.

 

[Slug]

It's ridiculous to void a hardware warranty just because a user made the phone's software more open.

It's a warranty against all faults and breakdowns not caused by the user. You'll find that almost all T&C explicitly exclude "modified and/or unofficial software". Rooting a device, which by its very nature involves finding an exploit to bypass the device security, definitely falls under that definition.