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S Voice and Blueant BT - Problems

marky504

Lurker
Mods, I've moved this question to the Galaxy Rugby fourm as it seems better suited there. Apologies if I've done something outside of the rules.

New here, and have to say - this is a great resource.

Here is a problem I've sent to the relevant parties concerning a problem with S Voice (Android 4.1.2) and Blueant Q3 BT. Any comments would be greatly appreciated.

April 19, 2013
To:
Bell Mobility, Canada
Samsung Support, Canada
Blueant Support, US
 
Dear Sir/Madame,
Firstly, here are the specs;
Phone - Galaxy Rugby LTE SGH-1547C
Android Ver. - 4.1.2.
Bluetooth - Blueant Q3 Premium Ear Piece Q3-BK-USEN-US
Service Provider - Bell Mobility, Canada

I am writing to each of your offices as I am not certain whose responsibility this matter might fall under. I should note that I normally don’t contact support services as answers can usually be found online, but in this case - I have found nothing regarding this matter.

Quite simply, when the Q3 is not connected, and I use S Voice, all seems to operate as advertised.
When I do connect the Q3, I can easily enough connect to S Voice using the Q3 voice commend, however, when in the S Voice application, I lose the ability to say “Hi Galaxy” to wake up S Voice. My only options to get S Voice to listen to me when using the Q3 is to tap the Q3, or tap the Mic Icon in the S Voice Application. A bit annoying as I am spending more time tapping the Q3 or Icon then actually speaking to and instructing the program itself.
When not using the Q3, I always and easily get the option to say “Hi Galaxy” - no issues here. It is only when the Q3 is connected, that I lose this option and have to manually/physically perform an action to get S Voice to listen to me.

I am using the Q3 while driving, and this “bug” goes a way to defeat the purpose of “hands-free” operation if I’m constantly touching the Q3 or the Icon within the S Voice program.

I have spent a considerable amount of money on the phone, plans, and accessories as this equipment is an integral part of my work - and it would be a shame that what appears to be a simple “bug” would render an important part of the system unworkable. I would be grateful for any comments please.

Many thanks,
Mark
 
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