Hi, hoping someone can help.
My girlfriend's S2 phone has been fine until yesterday when she said it was very hot. Now it doesn't stay on. When starting the phone on battery power, all of the start up screens function normally, but then it will power straight off after the last splash screen.
If it's on charge via USB connected to the laptop, I am able to start the phone but this time it goes further and will stay on the lock screen - if I keep pressing the home button when the screen goes to sleep, I can again see the lock screen. As soon as I unlock the screen, the phone goes to the home screen but then powers off instantly.
I have started the phone in the recovery menu modes, on battery, and it doesn't turn off then. Is there any way I can get the files transferred from the phone to the laptop? I connect the USB and Kies starts to find the phone, but I am having a hard time getting the "MTP USB connection" screen, or whatever it says, to come up.
What could be wrong here?
Thanks
My girlfriend's S2 phone has been fine until yesterday when she said it was very hot. Now it doesn't stay on. When starting the phone on battery power, all of the start up screens function normally, but then it will power straight off after the last splash screen.
If it's on charge via USB connected to the laptop, I am able to start the phone but this time it goes further and will stay on the lock screen - if I keep pressing the home button when the screen goes to sleep, I can again see the lock screen. As soon as I unlock the screen, the phone goes to the home screen but then powers off instantly.
I have started the phone in the recovery menu modes, on battery, and it doesn't turn off then. Is there any way I can get the files transferred from the phone to the laptop? I connect the USB and Kies starts to find the phone, but I am having a hard time getting the "MTP USB connection" screen, or whatever it says, to come up.
What could be wrong here?
Thanks