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Help Samsung Infuse Won't Charge

FlatWoodsM said:
samsung galaxy s2 skyrocket, sry idk what i was typing lol. But ATT did me well, got the cell for $60, free case, and i got a free cell for my little sister.

So ya everyone should just go to your local store.
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Seriously? wow cmon i was there today except decided to keep mine because i know it will get fixed. I saw the lg nitro there, and i swear that device is better then anything except the gnexus now. I just wish lg had common sense and put anything else other then there cheap looking-stupid interface.
 
I have spent the last two days dealing with this problem, and I am extremely disappointed in how ATT has dealt with me, (I bought the phone 6 weeks ago) The problem is that the charging port does not have a cover to protect it when not being charged, so dust or any other small particle can get in there and dirty up the port, but ATT will classify this has "corrosion" to void the warranty. I went to a total of 4 stores and spent an hour on the phone with ATT and basically I was told I damaged the phone! I went to 2 different DSC, the first store did nothing more but tell me I am screwed. The second store cleaned the port and restored to factory settings. Beware though, they will tell you that you have to sign a paper admitting there is corrosion. I signed the paper but stated I did not see any sign of corrosion and disagreed with the statement. The phone in now charging, but due to the unprotected port, I am sure I will have this problem again. I have lost confidence in the phone and have no confidence in ATT. I can only imagine where their tech get their training to be deemed as qualified to diagnosis technical problems.
I suggest you buying a battery charger that will charge the battery independently.
 
LAME said:
I have spent the last two days dealing with this problem, and I am extremely disappointed in how ATT has dealt with me, (I bought the phone 6 weeks ago) The problem is that the charging port does not have a cover to protect it when not being charged, so dust or any other small particle can get in there and dirty up the port, but ATT will classify this has "corrosion" to void the warranty. I went to a total of 4 stores and spent an hour on the phone with ATT and basically I was told I damaged the phone! I went to 2 different DSC, the first store did nothing more but tell me I am screwed. The second store cleaned the port and restored to factory settings. Beware though, they will tell you that you have to sign a paper admitting there is corrosion. I signed the paper but stated I did not see any sign of corrosion and disagreed with the statement. The phone in now charging, but due to the unprotected port, I am sure I will have this problem again. I have lost confidence in the phone and have no confidence in ATT. I can only imagine where their tech get their training to be deemed as qualified to diagnosis technical problems.
I suggest you buying a battery charger that will charge the battery independently.
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Odd, maybe you can learn how to clean the charge port lol. Anyway if you were here in Denver.... att has become extremely nice here (if they were like this everwhere they would be number one, but obviously not the case).
 
I've had mine since August and the first time it stopped charging was in September...wouldn't recognize device on either the wall charger or the car charger. Took 30 mile drive to nearest ATT center and they gave me a new battery and got my phone to charge with old battery. Figured at least I can switch batteries and get one of the two to charge right? Well now both batteries have very short life 2 hrs at most and neither one wants to charge unless I hook it to a usb port on my computer after unseating the battery. Even then it takes 10-20 tries to get it to start charging. This is ridiculous I need this phone to run my business because I'm a contractor. I've had to get a second dumb phone as a backup now because the in****ed phone sucks so bad. Can we get a class action suit going against Samsung and ATT because of this crappy phone and lousy service?
 
It could be a dirty connector on either end of the micro usb cable. Try a little 90% isopropyl alcohol in a small cup, soak them for a few minutes, swish them around a bit in the alcohol, gently shake the fluid out, and let dry. Inspect for any bits of crud in/on either end. Don't mistake actual connection points for crud. Use a good strong light and a magnifying glass for inspection.

I spilled a soda on mine. Thankfully it wasn't the phone. O.o
This procedure solved the problem. If that doesn't do the trick, you might have a gitchy port :(

I hope this helps! :)
 
HELP! ive only had my infuse for 4 hours and im allready having problems. While i was browsing the web it froze up and shut off. When i tried to turn it back on it didnt respond. So i took the battery out let it sit out for a couple of minutes when i put the battery back in it still didnt come on. I put it on the charger and im getting nthn! Can somebidy explain wats going on?
 
What I've noticed with mine is that twice in the last couple weeks it appears something is drawing power almost as fast as it is charging. At least that's how it looks, but I don't know what it is. It will slowly get to 100%, but when it gets there (I hear the audible beep) and go to take it off the charger it is not 100%, as if it was but whatever is running is quickly using it. It has only happened twice. In other words, most of the time it gets to 100% and stays there (I see the 100 icon in the notification bar). Strange. I've powered it off, but I'm not really sure whether that ultimately straightens it out. I've suspected that something I installed and uninstalled was a cause, but I don't see anything obvious.
 
After reading tons of posts on this thread having the same problems as me, I found a solution. I bought two extra batteries and a wall charger for them on amazon.com for $20. My infuse is doing the same thing, sometimes charge, sometimes not at all. So all I have to do if I have a problem is pop in a freshly charged battery! I love my phone and am going to hold on to it until the new Nexus with ICS comes to att. I suggest for you to get the 2 new batteries plus wall charger at amazon.

Have fun!
 
I have had success by powering on phone and plugging in the charger before the screen shuts off or with the screen off, plug in charger and then turn phone on immediately aftrward. Either way I have always had the screen stay on and the charging indicator start. Then I can shut the screen off and it will charge to 100%.

Hope this helps at least some of you.
 
I am on my third Infuse since June. I bought the first one brand new, and by August it wasn't charging. Got it exchanged, used my second one until mid January, again quit charging. Got my third one, and it works fine, we will see what the next couple months bring. I talked to ATT and they said this is a very rare problem, and have almost no records of this happening. According to this thread, that is anything but true.
 
Mr. Ed said:
I don't suggest this at all lol...

If the battery is suspected to be bad..go in to a store and have it tested and replaced...the phone is under warranty.

from what I understand, lithium batteries do not respond well at all to what you are suggesting and quite honestly...someone could be injured if the thing were to explode.

I don't know that this would happen, it just isn't a good idea lol...the phone has not even been out for a year

so far nearly every case I have seen of the phone not charging is a bad charger or usb port....cheap cables etc...

even in my case it was a generic wall cable that was not intended for this phone.
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Not only have I tried other chargers in other sockets and other computers, I have used the cord and wall charger that came with it in seven different sockets and the cord in two computers. Nothing.
 
I'm having problems now too, but I think it is something about the USB and AC adapter. It is an odd problem because the phone seems to get enough power to keep from going completely dead, but it doesn't charge fully, or even come close. It doesn't work connected to a computer either, so that might rule out the AC adapter part. I also keep getting that audible beep while it is plugged in (not just the first time you plug it in), as if it keeps reconnecting. However, the car charger works fine and charged it to 100%, just takes longer. I guess I need to get a new cable.
 
This is definitely not an isolated incident, it happens to mine too. When I plug it into the wall charger, even the slightest motion might upset it and it'll beep like it just disconnected and then reconnected. Sometimes, if I move it a bit, even though it's plugged in, it'll show it as being disconnected and the battery won't charge.

I also get a weird effect on the touch screen when I connect it to my laptop, where the responsiveness goes berserk and schizo on me. I'd say with this many Infuse users having this problem, it's not an isolated issue.
 
yohannie said:
This is definitely not an isolated incident, it happens to mine too. When I plug it into the wall charger, even the slightest motion might upset it and it'll beep like it just disconnected and then reconnected. Sometimes, if I move it a bit, even though it's plugged in, it'll show it as being disconnected and the battery won't charge.

I also get a weird effect on the touch screen when I connect it to my laptop, where the responsiveness goes berserk and schizo on me. I'd say with this many Infuse users having this problem, it's not an isolated issue.
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Even with the apparent reconnects does your phone eventually charge to capacity?

That's what I thought was odd. It seems to get enough power to keep from going dead, but it doesn't charge it.
 
So i'm having the same charging issue with my infuse. Strange thing is it dosen't charge in the wall socket or in a PC...unless i plug the HDMI adapter into the phone then plug the HDMI adapter to wall or PC..then it charges. It also charged directly from a mac..no HDMI adapter. Weird. When using the HDMI adapter my infuse is not recognized by PC or Mac.
 
davegrips said:
So i'm having the same charging issue with my infuse. Strange thing is it dosen't charge in the wall socket or in a PC...unless i plug the HDMI adapter into the phone then plug the HDMI adapter to wall or PC..then it charges. It also charged directly from a mac..no HDMI adapter. Weird. When using the HDMI adapter my infuse is not recognized by PC or Mac.
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That uses the same USB with AC adapter to power the HDMI, correct? The difference is that it is the HDMI that is plugged directly into the phone, not the AC adapter. Hadn't thought about the HDMI adapter, I'll have to try it and see if it works for me.
 
somanyapps said:
Even with the apparent reconnects does your phone eventually charge to capacity?

That's what I thought was odd. It seems to get enough power to keep from going dead, but it doesn't charge it.
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I couldn't tell because my phone was about halfway on the battery when I woke up. I don't know if that means it charged a little bit or if it didn't charge at all, since I didn't really check what the battery was like before I went to bed.
 
yohannie said:
I couldn't tell because my phone was about halfway on the battery when I woke up. I don't know if that means it charged a little bit or if it didn't charge at all, since I didn't really check what the battery was like before I went to bed.
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Sounds like what I experienced. It was on the charger all night long, didn't go dead, but only managed at most 60%. Normally, it would have charged completely before morning. I kept it on the charger (beeping periodically the whole time), but it never got to 100% until I put it on the car charger.
 
I had a relatively new Infuse, about 4 months old, when the charger port suddenly stopped working. Since my husband has the same phone, I tried his charger and the car charger - no luck. At the AT&T store, the sales clerk determined it was the phone not the charger, big shock, but told me I had to call to get a replacement phone.

I had to pay Fed Ex charges to get it next day, and they sent me a refurb that with two weeks has the same exact problem. I'm fed up enough to go back to the iPhone. What a disappointment this phone is.
 
something i found out, i just bought a infuse with no battery or cables etc.. craigslist deal, neway. since it didnt come with a battery i used the one outta my Captivate and ordered a new battery OEM from samsung. got the new battery and it wont charge on anything i try, reboots the phone and loop boots without charging, BUT if i use my Captivates batter (alittle smaller in height same width) it works fine, connects to everything usb etc.

so my ports fine, charges fine with other batter but OEM wont charge.. :-/ confusion sets in. oh and the OEM replacement charges fine in the captivate, tested it.
 
Has anyone requested a new A/C adapter cord from Samsung, or found a third party replacement and tried it? In my case, there is definitely a problem with the one that came with the phone. It won't charge, and I even have data connection problems at times. But, in the car, or using the car adapter with an A/C converter I have it charges with no problem. So, I'm convinced it is something about the stock charging cord (really the connector) that came with the phone, but I don't have another one to try. If I didn't have concerns about being able to connect to the computer I would just continue using the car charger, but that doesn't help for data.
 
Just to follow-up, I purchased a replacement USB cable for AC charging at an ATT kiosk in the mall. It worked (well, once anyway), so, in my case at least, there is an issue with the cord supplied with the phone, although it too worked fine for awhile. Might be the mini connector itself. Don't know yet whether data works or not, but since I was seeing the same symptoms, constant connects and disconnects, I think it will work.
 
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