Help Samsung Moment Screen Lock Button Doesnt Work!!

[facemymusic]

My father has been having this problem for months now with his Moment. He had Sprint send him a new (well, refurbished) one but he's still having the same problem. I'm going to have him do this update and hope it helps.

If it's an update issue, then that will explain why the "new" phone has the same problem - they usually come without any updates at all.

Does anyone know what the version numbers or whatever change to once the problem is resolved? I want to make sure he's on the updated to the right one.

Thanks!

 

[BrettDroid]

Settings>About Phone>System Updates>Update Profile

Thank you K-Rizzle that did help!


Since I was confused, couldn't find much documentation, and now consider the issue fixed, I figured I'd update what I had to do.

For me, running Settings>About Phone>System Updates>Update Profile basically just gave some sort of message about "checking for something or other" and after this "popup" went away nothing happened. Well of course I tried it 10 different times, the next day at some point I was automatically prompted for an Update. Completed firmware to build ECLAIR.DJ07 which has fixed the issue (so far, going on a few days now).

Then tried to replicate on my wifes phone, did update profile basically before bed and left her phone alone. Some point the next day or what not she was finally prompted for a firmware update.

Long story short, run the Profile update and give it time. My guess is that the Update Profile initiates the file from being downloaded to your phone, once complete, it prompts for the firmware up. *shrug*

Hope this helps some too who were also confused as I was.

Thanks all for the help!!


build ECLAIR.DI06 BAD
build ELCIAR.DJ07 GOOD