Hello,
Tough to say what is causing your issue. I'd suggest three thing before you go thru the hassle of exchanging it:
1. Pdanet could be conflicting with another 3rd party program you've installed.
Solution-remove all 3rd party program, and try install again.
2. There could be a usb driver conflict or a corrupt usb driver on the pc. Solution
Load usbdview.exe and delete active usb drivers especially anything with android or.
samsung or palm or apple name attached to it....etc do them one by one. Meaning delete
one - connect Moment. Didn't work? Unplug moment, delete another, connect Moment....
repeat... Don't worry about losing the drivers.
3. Use a task killer program on the Moment before you connect usb and do the install.
I followed the recipe on the Sprint Community site:
Samsung Moment:USB connectivity - Samsung Moment
Settings/Applications/Developement/USB debugging
-Uncheck USB debugging
-Status Notification will show USB icon
-Bring down Notification bar and select USB connected
-Select Mount from next menu and now your computer will read your device
Now I get Samsung New PC Studio to recognize and see my Samsung Moment on my laptop (running XP Pro SP2). However, I still have the problem on my desktop (running XP pro SP3), when I plug the Samsung Moment in, all I get in USB is Unknown device. Using USBview I do not see any data on this Unknown device (all fields have 0x00 value). Have tried to remove and re-install the Samsung New PC Studio several times (including deleteing anything I see Samsung in the registry). The worst thing is the Samsung Moment would hang up and have to remove the battery to get it restarted.
I even tried to remove the USB devices (got me scared because after removing the keyboard and mouse USB device, after I reboot the keyboard and mouse USB drivers did not get restored, luckily after poking the F8 key I managed to reboot with last known good condition!!! Phew!!).
So still puzzling here to see how I can connect the Samsung Moment with my desk top.
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