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samsung Owner's Hub

H

husam faiz

Newbie
Every time i try to login to samsung's owner's hub, a message pops up saying:
" your IMEI is invalid".
Why? And how do i solve the problem?
( i'll attach a screenshot in a comment )
Thanks,
 
IMEI number is assigned to the phone during manufacture and it's how carriers track your phone. Apparently Samsung uses it for some purposes also. Tinkering around with flashing/modifications after rooting can occasionally result in scrambled EFS partition which contains the IMEI. But if you bought the phone new and you're still getting your original phone service from your original carrier and it's working fine, then I really doubt that your IMEI has been changed.

If phone is reported stolen, the IMEI gets put on a blacklist. Anyone who buys a stolen phone may have trouble getting service.

I would push the button to contact customer support for more info. Big companies have been known to screw up on occasion ;-)
 
If you bought it brand new the only way to fix it is to send it in to the manufacturer so that they can reset your IMEI.

If you purchased the phone used, more than likely it's been either reported stolen or the previous owner did not pay their bill.
 
Yeh.. I bought it from somebody brand new hasn't been opened before
Can i contact the manufacturer anyway?? Or they'll make problems for me
 
1-how well do you know the person you night it from
2-are you getting phone/data service ok at present?
If answer to 1 was "not very well" and answer to 2 was "yes", some people might be inclined to not Rock the boat. However on public forum, advice to do that might be construed as unethical.
 
husam faiz said:
Yeh.. I bought it from somebody brand new hasn't been opened before
Can i contact the manufacturer anyway?? Or they'll make problems for me
Click to expand...

Were they a licensed dealer? If so, send it in to be repaired. If not, you quite possibly got ripped off and may be stuck with a stolen phone.
 
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