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When I switched from my Blackberry I used google sync to save my contacts to my Gmail account and when I got my Hero I just signed in to my Gmail on the phone and it automatically synced to the phone. Check if your contacts are saved to your Gmail account and if so it should automatically sync.
Is there any possible way to save my contact list to my laptop/PC and then upload it to my HTC Hero once I reset my phone to how I got it?
there is an app called Lookout that not only will back up your data (contacts, pics, vids etc) but it also features a phone location feature as well an anti-virus program for your phone. it's the bomb!
