Help Screen Issues...please read. Thank You!

[RenRobe29]

Hi everyone,

I own a Samsung Galaxy Indulge via Metro Pcs for about 4 months now. Yesterday, the phone fell out of my hands, but not from a great height. I picked it up, and the phone screen went blank. I turned it back on thinking that the impact had probably shocked it into a "protective mode" or something, but when I powered it on, the screen is blank, but I can see the back lit, and even hear the MetroPcs greeting. I immediately went into a MetroPcs, and the guy was willing to let me get a refurbished one in three days for $32.00; however, I wanted to hold out, assuming that with time it would work again, plus I have information stored on the phone itself that I didn't bother to store on the memory card. Anewz, to make a long story short, do you think it's something simple that probably shifted upon impact? Any ideas or solutions? Is it a lost cause? If so, should I just opt for a refurbished one; is it worth it? Do they have problems as well? A reply would be appreciated. Thank You!

 

[AndroidxGuy]

I have seen and experienced that same exact issue many times on many devices with screens. After opening the devices due to expired warranties i have always found the screens to be cracked. Look at the screen carefully and if you see any small cracks or chips the screen is broken. They will sometimes transfer the data from one phone to the next if you can convince them to do it.

 

[RenRobe29]

I have seen and experienced that same exact issue many times on many devices with screens. After opening the devices due to expired warranties i have always found the screens to be cracked. Look at the screen carefully and if you see any small cracks or chips the screen is broken. They will sometimes transfer the data from one phone to the next if you can convince them to do it.

The screen is perfect! This is the first time my phone has ever fallen from my hands, and I can't seem to understand the sensitivity regarding this phone. I owned the other Samsung (looks like the Black Berry) that MetroPcs tends to offer 2 years prior (my mom has it now) to getting the Samsung Galaxy Indulge, and it has fallen so many times and never once did I went through this. Thanks for replying nonetheless.

Anyone other suggestions?

 

[fdbryant3]

Sound like there is some damage you can't see, possibly to the back light. My advice would be see if you can connect it to a computer and get your data off and then replace it.

 

[tiede]

Remember, it's not about how many times it's been dropped, it's all dependent on so man other factors, such as angle of fall, current CPU state, SD card write state, nand status (sleep/active), relative force of impact... to only name those. So you may just be the unlucky one who's phone broke the first time it fell. Me, my phone's fallen in various places, from different heights, on various surfaces. One time, sand actually got INSIDE my phone cause it fell and opened, leaving the area below the battery accessible to dirt. Despite all that
It's churning along almost perfect
The only weirdness with it is a signal issue (I can't get slow data, only 4g works) which obviously I'd be quite unfair to base on it falling...
Sorry to hear about your device though. Remember, warranties exist for a reason.

 

[AndroidxGuy]

I have my brothers G1 with a small 2 mm hairline crack in the corner you cant see unless you press hard on the screen but that killed the whole screen and when it actually lights up it looks like a kelidascope rainbow. The funny thing is that it broke while laying on the table with nothing and nobody touching it when it was 1 week old and tmobile refused to exchange it on warranty.

 

[RenRobe29]

Thanks for taking the time to comment everyone. I contacted Samsung when I realized that I had a warranty.......had no idea that I did after I stupidly opened the phone. I am sending it in, and hopefully all turns out well. I'll let you know what happens either way.

Thanks again