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Help screen locks too quickly

Hi my problem is the screen locking to fast when making a call specially when I make calls to numbers with extensions. I am suppose to double tap the screen lock and then pull up the key pad to dial extension numbers. But the problem is I already doubled tap several times and it doesnt work and I ended up being cut-off from the call after few seconds that I am not able to punch the extension number being asked. Any help on this? thanks
 
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