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Screen stays off when alarm sounds

Hi Ho

Newbie
I use my phone as my alarm clock. It is acting strange. In the morning when the alarm sounds the screen stays off. The buttons are lit but I cannot dismiss the alarm. pressing the power button puts the alarm in snooze mode and it goes off again 10 minutes later. I have screen timeout set to never and I have checked the "never sleep while charging" option but it still goes off in the middle of the night! Has anyone else had this problem?
 
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