Help Screen Time-Out Problem - Won't turn back on

[Prak06]

Hey Guys,

After recently purchasing my Samsung Note III N9005 only 3 days ago, I've already encountered a problem - The phone works absolutely smoothly until the screen times out and doesn't turn back on! I am able to see that I am getting notification via the notification light and that the phone is still active as the two keys light up and the hepatic feedback can be felt both with touching the keys and removing the S pen, however the screen does not respond by turning on - until I restart the phone through holding the power button down.

It seems that I am not the only one who is having this problem, with numerous other people around the world also encountering this problem - However, I have been unable to find a suitable fix, and finding the process of restarting or taking the battery out inconvenient!

I have also found a YouTube Video of someone who's has the same problem as me:

https://www.youtube.com/watch?v=l5yHGbBk62M

Regards,

Prak06

 

[Rukbat]

If the phone is 3 days old, they should give you a new replacement phone. Just bring it back. (If you ordered it online, contact them for an RMA [Return Merchandise Authorization] - and ask them for a URL to pring a return label. You shouldn't have to pay to ship it back if it's just 3 days old.)