Help Screen won't turn on

[gamul1]

I have the new Galaxy Note 2014 edition tablet, as does my son. My son came home today with his tablet and told me the screen no longer turns on. He said he was playing a game with a friend when the screen flickered and then went dark. Nothing seems to bring it back online.

Tried to press the power button and volume up button for a forced reboot. Most times does not but it did reboot once and stayed black.

Also tried pressing the power button down while pressing a finger on the screen, apparently a solution to sleep of death or something. I can't tell if that does anything - if anything it seems to turn it off or something because it has become unresponsive after doing that.

Any thoughts on what to do next?

 

[gamul1]

I seem to be able to get it into two states right now, but neither is like it was - powered on and "working" but no screen. If I hold the power button for a while it seems ot go into a deep state of sleep or off, but I do not quite think it is off. If I hold it again for 30 seconds nothing happens at all. If I hold it again for 4 seconds, the back and menu soft keys will light up again. And then I can get them to light by hitting the home button or a quick touch of the power button.

Press and hold power in either state while holding volume up no longer seems to take me to a reboot - I no longer hear the power up music.

No idea what state it really is in or how to get it out of this.

 

[gamul1]

ok - I think when it is able to light the buttons - it actually is still on. I just heard the vibration notification of an incoming alert (email, twitter or something).

 

[mrteeth]

I would ask your son specifically what he did to it. It sounds to me that the LCD is the issue. When an LCD cable is dislodged from the logic board, the whole thing turns black. It's on, but you can't see anything. He might have dropped it or something.

Most tablet/phone repair facilities can open it up and reconnect the ribbon again.

 

[gamul1]

I asked him and he says he did not drop it, did not get it wet, and no one used it. I know kids can lie, i was a kid too, and maybe I am naive, but I do believe him. He is a good kid and has tended to tell us when he has done something wrong. In any case, the device does not show any sign of abuse in terms of nicks, dents, scratches, etc. He has a case for it and actually keeps it stored in a zippered pouch.

I asked a little more and he said he was playing a game then the screen started flickering and went off. He said he was able to turn it back on and it was on for a few seconds before going back off again permanently.

It sounds like maybe it is a loose cable or the screen dies. But I am hoping it is something else that can be worked around, sort of like the forced reboot trick.

Thanks for any help!

 

[gamul1]

Just wanted to follow up with the results. Got notification from Samsung yesterday that they repaired my device and it is on its way back. They replaced the LCD screen and the battery. All free and in warranty and coming back 2 day air.

Not sure why they replaced the battery. I wonder if the battery takes a beating because of 1 game that we play - Bloons TD5. It tends to drain the battery from full to empty in about 30 - 45 minutes. Any other game or function we do the battery last many hours. I wonder if that damages the battery long term?

 

[Peaches037]

Just wanted to follow up with the results. Got notification from Samsung yesterday that they repaired my device and it is on its way back. They replaced the LCD screen and the battery. All free and in warranty and coming back 2 day air.

Not sure why they replaced the battery. I wonder if the battery takes a beating because of 1 game that we play - Bloons TD5. It tends to drain the battery from full to empty in about 30 - 45 minutes. Any other game or function we do the battery last many hours. I wonder if that damages the battery long term?

Don't know the answer to that myself. I love to play games, but stop for break. Try to easy the game play for long periods of time and see if that helps..