Screenshot editor

[Kaz String]

Hi, i have an s21 ultra. I gave the screenshot editor turned on. When the option to edit comes up when I press on the box to edit , the picture just disappears into gallery ( started doing this a couple of weeks ago ). The other 3 buttons work .
Any ideas ?
Thanks

 

[ocnbrze]

Hi, i have an s21 ultra. I gave the screenshot editor turned on. When the option to edit comes up when I press on the box to edit , the picture just disappears into gallery ( started doing this a couple of weeks ago ). The other 3 buttons work .
Any ideas ?
Thanks

is the app updated? try clearing cache and data as well for the app.

 

[Kaz String]

is the app updated? try clearing cache and data as well for the app.

Sorry to be thick but which app is it ?

 

[ocnbrze]

Sorry to be thick but which app is it ?

well you posted in the screenshot assistant forum which is an app in the play store.....so i assumed that is what you are using.

if you are not, then you are most likely using either google photos or samsung gallery......clear the cache for gallery (not data unless you have your photos backed up because wiping data will delete any photos on your phone) or clear cache and data for google photos.

 

[mikedt]

Sorry to be thick but which app is it ?

Presumably it's this app, and you posted in the forum for it.
https://play.google.com/store/apps/details?id=pl.waskysoft.screenshotassistant

Although quite frankly you shouldn't even need to use a third-party screen-shot editor with this phone, as the S21, Note20, and other recent Samsungs have a good screen-shot editor feature included. Which I'm sometimes using myself to crop and resize my screen-shots.