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Accessories Seidio's bad customer service.

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UrbanMuppet

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UrbanMuppet said:
Anyone else have shady experiences with them? I've been buying up accessories for my EVO and every time I go to their website it seems a quick conversation takes an hour with 10 minute delays between my response and theirs.

I pre-ordered my Innocase Active Holster so I could get it ASAP and it started shipping out this week and my order status says processing, but when I contacted the customer service which took a half hour to get a response they say I am on back order. Just a little innoconventiant they have my money while I won't have the product for another 2-3 weeks.

Has anyone else had such bad luck/service from them?
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Please PM me your order #

I will follow up to ship the order out ASAP

Sorry about the problem.

PS, we are shipping the Innocase active holster now !

Seidio
 
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I've actually been quite impressed with Seidio's customer service. They replaced a case that I bought that was loose with an updated version. Fast shipping to me and prepaid postage for the old one back to them. Top notch company in my book.
 
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UrbanMuppet said:
No reply back. Will see what happens on Monday, then I will issue a chargeback for goods not received.
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I pre-ordered the Innocase Surface Combo (Innocase & Holster) back on May 28th. Got it when on June 7th (EVO came out June 4th). I had the first generation case, called them up about 2 weeks ago, the lady was very nice, sent me one via FedEx and even had the prepaid label to send back the old one. Maybe you just got a bad customer service rep, but I have always had great service from them.
 
I've gotten great customer service from them correcting issues with my Innocase II and Ultimate Screen Guard. PM-ing here helped speed things along.
 
Are there are other companies that sell Seidio accessories that Seidio will honor the warranty from? It's a tough call when i can save $20 buying a case from Amazon over buying it directly from Seidio.
 
No longer a contributing member. Account pending for deletion.
 
UrbanMuppet said:
Anyone else have shady experiences with them? I've been buying up accessories for my EVO and every time I go to their website it seems a quick conversation takes an hour with 10 minute delays between my response and theirs.

I pre-ordered my Innocase Active Holster so I could get it ASAP and it started shipping out this week and my order status says processing, but when I contacted the customer service which took a half hour to get a response they say I am on back order. Just a little innoconventiant they have my money while I won't have the product for another 2-3 weeks.

Has anyone else had such bad luck/service from them?
Click to expand...

Nope, ordered a rugged case for my wife who just got the Evo... everything when smoothly and appears to be in order.

She has a tendency to drop phones so ponied up the extra for overnight shipping and it arrived on time.
 
I've always had good luck with Seidio way back to the days when I accessorized my Palm Treos.

I had picked up the Innocase Surface II through Amazon for a lesser price than Seidio's list price. It was one of the original cases with the shiny interior that did not fit tight on the EVO. They honored the warranty and sent one of the redesigned cases with a postage prepaid label to send the original unit back.
 
NeoEVO said:
I've always had good luck with Seidio way back to the days when I accessorized my Palm Treos.

I had picked up the Innocase Surface II through Amazon for a lesser price than Seidio's list price. It was one of the original cases with the shiny interior that did not fit tight on the EVO. They honored the warranty and sent one of the redesigned cases with a postage prepaid label to send the original unit back.
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+1
 
USPS tracking and support sucks. It doesn't show as shipped sometimes until AFTER the package arrived in your mailbox.

The 12th was yesterday. USPS priority is 2-3 days, and first class is 5-7. So give it some time and don't rely on USPS tracking and delivery confirmation services, even if they say it hasnt shipped. Normally they don't even have a clue.

Oh, and change your password.
 
Just to throw this out there but USPS has one of the worst order tracking systems around. I have gotten shipping updates AFTER an item was actually delivered. I would not blame Seidio for poor USPS tracking info unless they forced you to use that over UPS or FedEX.

The Dark One
 
Hello,

Thank you for your comments and we apologize about the miscommunication. The Live Chat Agent misread the question and the order was actually shipped out yesterday (12th).

Again, we apologize about this issue and please let us know if you have any other questions or comments!

Regards,
 
my prob with them is this we had a 5 or 10% coupon (i dont recall) for orders $50 or more! well my order was $49.95 lol! i asked them to make it a even $50 and their computers couldnt do that! i asked for free shipping and nope! online cust srvc or by ph!

but seidio has me by my balls!!!!! lol!

ottterbox said by ph it will be approx 1 month till a case comes out! i asked to see a pic and he (chris) said the RnD dept hasnt released pics yet (lastweek) and i cant wait another month!

so we ordered the rugged on amazon as per seidioseidio advd me in a pm.
 
I'm going to have to chime in on this one. I too had a squeaky, loose case and have been suggested by them for it to be replaced. Yet, a month has gone by after being told that they are sending a replacement case in 3 business days along with a return shipping label for the defective case.
I've had to email them again to question what happened to my replacement and was told that warranties department didn't get the request. Do they not follow up on these issues or do they deal with so many returns that some cases just get lost? Either way, I'm very disappointed with the service/product and probably won't be purchasing their products again. : /
 
themike said:
I'm going to have to chime in on this one. I too had a squeaky, loose case and have been suggested by them for it to be replaced. Yet, a month has gone by after being told that they are sending a replacement case in 3 business days along with a return shipping label for the defective case.
I've had to email them again to question what happened to my replacement and was told that warranties department didn't get the request. Do they not follow up on these issues or do they deal with so many returns that some cases just get lost? Either way, I'm very disappointed with the service/product and probably won't be purchasing their products again. : /
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I sincerely apologize about this. Has everything been taken care of with your replacement? Please PM me if it hasn't and I can assist you with this matter.
 
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