Help SGS3 screen cracked itself!

[TheClammer]

UPDATE on resolution of my cracked screen: I called Support. With polite persistence
("I'm sorry, that's not acceptable. The screen cracked without my doing anything. I've seen hundreds of similar reports on Samsung forums on the web. Please repair it at no charge. if need be, would you mind escalating this to someone that can approve this?"),
Samsung agreed to replace it, no charge. The phone call was perhaps 10 minutes. I mailed it and it was returned in less than two weeks.

 

[Sara Hutchinson]

Hi

My SGS3 also cracked itself this morning. At first I thought I must have been careless even though I'm really careful with it and keep it in an inside pocket of its own in my bag. I took it out and the screen had cracked in a curve from the ear piece to just above the volume button. I searched online for repairs and found lots of posts where the same thing had happened. I've had my phone 18 months and am quite shocked this has happened.

Thanks for the posts.

Sara.

 

[TheClammer]

Sorry this happened! I had very similar. See my earlier post, just above--you might try this approach. I had browsed several forums before I found this one, and many, many people had the same problem. It was suggested that the internal heat built up in one spot, and the front pane couldn't handle the stress at the border of the cooler and warmer areas.