shattered screen

[Android Question]

My husband has a Samsung Galaxy Note. He recently shattered the screen, and now the screen is just black. He's sending it back to AT&T, but wants to restore to factory before sending it back. Does anyone have any idea if this can be done from our desktop?

 

[Rukbat]

Using Odin, if he can find a stock ROM. Or find an independent AT&T store (not a company owned one) and see how much they want to replace the screen. (An indy won't care what's in the phone, and will probably let you or your husband watch the repair, so you can see that they're not copying any data.)

 

[teddyearp]

This is a bit involved for a quick answer, but if the above does not work, I _think_ it can be done using ADB (Android Debug Bridge).

Oh crap, I just realized that ADB debugging is probably not turned on on your device, but here goes, just in case:

You'll need the Samsung drivers, these work well for a 32bit windows system:

https://copy.com/nmVrZenehMCA

Then the quick and easy way to install ADB:

https://copy.com/HwFzVjRTKMrZ

After getting the drivers installed and adb installed, plug your phone in to your pc and issue the following two commands:

adb shell
recovery --wipe_data

Like I said, this is probably too involved for the quick guest question section, and I only found that command with a quick google search, so. . .

good luck

p.s. for you and the readers, always turn on USB debugging on your android device as soon as you get it. It does no harm at all and can be indispensable some day when something goes terribly wrong.

 

[scary alien]

Talk to the folks in this area, Galaxy Note - All Things Root - Android Forums, for information about Odin.

Also, I believe it's a pretty standard practice for the repair techs to wipe a device when they work on it. I can't believe that they'd pay attention to one or all devices for the purposes of copying all that data, so you're likely safe from that respect.

Hope that helps!