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Should I Return My Note 7 Replacement?

AndroidHumanoid

AndroidHumanoid

Newbie
I am not sure how a software updates prevents a battery from exploding, but I am very nervous after that Southwest Flight broke the news.

When I got my replacement Note 7, I noticed it was the exact same one with a new bar code sticker slapped on. It would cost Samsung too much money to go through each device, open it, and pop in a new battery, so I guess for them a software update was the way to go, but that doesn't stop a battery from exploding.

The news could be wrong and the person possibly didn't have a replacement. I am just so unsure now. I have a NOte 7 with T-Mobile.

What is everyone else doing?
 
If your suggestion that Samsung deliberately reissued DANGEROUS phones but marked them as safe is proven, it would be the END of Samsung. Period. I seriously doubt that Samsung would do that... it would be corporate suicide.

So how did you determine that your replacement Note 7 is - as you stated - the exact same one?

A software update cannot prevent a hardware failure, which is what the battery fault is. To answer your final question, I'm holding on to mine, waiting to see what Samsung decides to do. If they proceed with a second global recall, I'll turn mine in and wait for the Note 8. If they don't, I'll keep it and use it.
 
Without a doubt, swap for an alternative phone. I would recommend not getting a replacement note 7 due to the current issues.
 
Oprezy said:
it seems they just did
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That's a little reactionary as far as I'm concerned. Doubt I'll ever look to be getting Note 7 but as long as more and more people hop on to the Samsung conspiracy bandwagon, if Samsung's market share numbers should decline significantly because of this debacle, it will most likely respond by dropping prices so the rest of us, who do see things like this as just another atypical glitch in a product line, will be able to buy a different Samsung flagship phone for less.
 
I love the Note 7 and just got my replacement from Verizon on Friday, 10/7 (after being amazed at no media over the fact that NONE were available from VZW for over a week). I've given Samsung every benefit of the doubt, but I'm troubled by the report that they withheld information about a reported fire in a replacement phone on 10/4 *before* the fire on the Southwest plane. At this point, I'm holding off for a few days to see what happens, but I will probably regretfully give up, return both Notes, and get a Pixel XL instead (or maybe the new LG phone if it comes out in time). Will miss the pen, though!
 
For what it's worth there are media reports today that Samsung have suspended Note 7 production. These seem to have originated from Korea, but there doesn't seem to be an official comment from Samsung so far.
 
Even after hearing the latest news about the Note smoking, I am still hesitant to return my phone. Here's why: I've had my "replacement" Phone for almost a month now without incident. The phone really is the best on the market right now. I REALLY don't want an iPhone as I am invested heavily in the Android ecosystem. All that said, if another recall is posted, and they decide to kill the Note Line, I guess, I'll have no choice but to trade in for an S7.
 
Not me. If they do have another recall I just want my money back and will go back to my Moto X until the next Note in line is released. I can't see spending my money on a phone I don't want when I waited so long for this one.
 
The_Chief said:
To answer your final question, I'm holding on to mine, waiting to see what Samsung decides to do. If they proceed with a second global recall, I'll turn mine in and wait for the Note 8. If they don't, I'll keep it and use it.
Click to expand...

I agree with The_Chief. I have my replacement Note 7. I am hanging on to it right now. If Samsung Issues a Second Recall, I will turn mine in. Not sure what I will use as a replacement as I link none of the other phones Sprint has and don't want to be stuck with something I dislike for 2 years, so maybe I will pick up a used Note 5 and wait for the 8.
 
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Samsung told me when i called that they are looking into these new claims and will let people know if there will be another recall soon
 
I returned my Note 7 replacement today. It was past the 14 day return period, but they took it back. I just didn't feel safe holding it, texting, or making calls on it. Sad part is, I really like the phone even though I have no idea why Samsung shrunk the device. I feel it should have a 6 inch screen by now. I hope they stop and move onto the Note 8 with a new larger screen and form factor design.

Anyways, back to my OP, when I got my replacement Note 7, the sales rep at T-Mobile pulled it from the stock room in a brand new box and everything because I returned my original almost 2 weeks prior. To my surprise, it was the exact same Note 7s that were previously in stock except a new bar code sticker with a black circle slapped on top of the original bar code. I can still see the old barcode sticker underneath with the original IMEI number on it.

This leads me to believe Samsung never manually opened all the millions of Note 7s sold to figure out what the issue was and instead thought a software update could stop a battery from exploding. Not to mention, the version of Marshmallow that goes with the new replacement 7 is awful. They always add something in 2 make the software annoying. So unnecessary. Its just too much man power to open all the Note 7s sold to figure out what the issue is.

Its also frustrating because I held onto my Note 4 till it was about to die waiting for this upgrade. My Note 4 for some reason is wonky. Takes forever 2 text. I'll press a letter and it will take 4 ever to register. I have no idea why it does that, but then again Android is notorious for awful software updates that just ruin devices.
 
So you aren't saying that it was the same individual device, but that the only difference you could see was that the new ones had a sticker on the back? To be honest I don't think I'd have expected much else - I'd expect the changes to be internal, so it sounds like they put stickers on to give a visual indication.

Anyway it's moot now: Samsung are now telling everyone to turn the phones off and not use them. So you did well to return it.
 
Not sure how it can be a great phone if it spontaneously combusts!? :rolleyes::p Makes a great hand warmer tho. :)

Surely this will go down as one of the biggest fails of recent times?
 
samsung-galaxy-note-7-exploding-funny-reactions-30-57d94857ba49d__700.jpg
 
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