I am having the same issue with my Mlais M7. When i start the phone by holding VOLUME UP and POWER it goes to a screen with the android dude lay down, with the words "No Command" underneath. I've tried then pressing VOLUME UP key for 10 seconds then while still holding that tapping the POWER button but it still doesnt go to another menu. The reason I'm doing this is because after my phone is on for sometimes 10 minutes, all processes start to close, like dial and wifi and contacts, everything. I probably need a new phone, I've only had this one for only 8 months though and whilst it was dropped twice, it sometimes works for days without issue so i want to try everything so i have a phone until i can get a new one.