Horror of horrors, I am so frustrated with AT&T.
1. for locking the phones in the first place. Do I really need the Blockbuster app? Really?
2. For mostly very nice representatives, who are kind hearted and want to help but cant because of #1.
I called last week and spoke for 1 hr with a rep who knew what I was asking for and tried, and saw that the push was stuck on 0% and would not go. So they reset my account, and told me to pull the battery and wait 30 minutes and the push would come before lunch. So I want to be clear that they sent something to my phone with the battery pulled so it would not blow up my SIM card. Maybe my SIM could not be registered on the network during the account reset? Anyway, I got the notification that I was a new user, and no push.
So I called after work, and spoke to a lady who insisted that she was fully competent and that I did not need to talk to a second level support. Also refused to talk to her supervisor. 15 minutes later I got the message that I was welcome to ATT, again, and my SIM did not fry, thankfully, but the account reset was not what I had wanted pushed.
So after dinner I called back, and stayed on the phone with an agent as I insisted that I was a patient person, and that I would be happy to stay on the phone with her until she fixed my problem. We worked our way through 30 push attempts, got up to 4th level support, fixed 22 things that they found wrong with my account setup (yes, 22 errors in setup from the last 15 years). At 2am and 4 hours of trying and three battery pulls and resets, she said that the push was still stuck at 0% and that they would keep trying.
The next day, I stopped by the ATT store. The clerk saw me enter with my Inspire in hand and said, "please God, no, not another one!" After he broke down in tears, explaining the 2.5 hour trek on the phone with support and no luck, I walked out. The ATT store, demo phone, could not even receive the update.
I spent another 2 hours with tech support, again up to 4th level, and no luck. They promised a 5th level call back, from the terminator himself, who with the mere wink could crush the entire network. They had found the mother of all errors in my account, but it could not be fixed by a mortal, so this dude would do it on Monday, and call me Tuesday to declare his invincibility. So I asked to talk to billing where I asked for compensation for my wasted time and years of incorrect setup, where the agent gleefully offered me a $30 credit, the max allowable by law.
So I waited until Tuesday, and the appointment... and waited, no call. So after hours of waiting, I called again, and the tech support agent transferred me to Android Return Auth Department. Not what I wanted, and I thought I was talking to 5th level. Maybe the RMA dept is codenamed 5th level as an inside joke? Anyway, after describing my problem, the friendly young lady told me that the Amazon App Store was not supported, and I was wasting my time, and that the other people who had spent hours on the phone with me, and the press release from the CEO was wrong. Then she talked to her supervisor and then apologized to me, the CEO and the other agents. Then she told me that Amazon was 3rd party, and not supported, so I still could not have help. Then she transferred me to a support supervisor, who would not transfer me to the 5th level person promised and granted an audience, so totally denied.
Then he told me to please just take the phone back and go back to my iPhone 3GS.
So I called Target. Two stores have demo phones with the update. I don't. They checked the phones in stock. None with the update already there.
Should I return the phone and go back to my 3GS?
Does the phone need to have a SIM to show the 3rd party app check box?
Is there a serial number group to know that a phone is "non-updatable" as ATT says mine is?
