I can't believe it
I went and picked up my phone today expecting a new phone as the O2 "Repair Tracking System" stated that the status was:
Exchanged under warranty.
But when I got there I had my original phone given back to me along with a note from the O2 repair center stating the following:
now for the most shocking bit !!!!
And low an behold, guess what software version I now have on my phone........ yes you have guest correctly, 1.47.206.2, which was the reason that my phone messed up in the 1st place
I can see forsee that the same problem will still be there, so more than likely I will have to take another trip to my O2 store to send it off again.
I will monitor my signal over the next couple of days to see "if by magic" the replacement curcuit board makes any difference and will let you all know.
Before I left the O2 store I made mention to the chap serving me that there are a lot of people with the same problem I had, to which he acknowleged the fact.
I just hope that this does not carry on and on and someone sorts out an updated software that corrects all these problems.
For anyone thinking of sending off their phone now then in light of the above I can only repeat the following:
"3) Sending the phone off for repair
does not solve the issue; the phone comes back with a replaced motherboard and/or has been factory reset.
4) O2 (or indeed other network) stores are
very, very unlikely to fix the issue. The stores are very much sales-orientated and very often not technical at all. More importantly, they are not centralised so will not have heard of this issue before [Edit: Word now may be spreading out to stores but this again may well be store specific]. They will send you to [previous steps mentioned] assuming they understand the issue at all. Your best option in going to a store is to have the phone swapped for a new one."
Please think about this - how is a generalist engineer from a network, not even someone who built the phone or wrote the branded software, going to single handedly determine what the problem is? They're going to follow generalist steps, which ordinarily
do solve problems with faulty phones, switch it on and send it straight back. We already know they won't (and can't) spend days testing it and we know they won't care whether you get a phone back that other people have had their hands on.
HOWEVER all evidence so far suggests we do NOT have faulty phones in the first place. The evidence suggests it is the software. So if you send your phone off to a hardware generalist, they are not going to solve a specific software issue.
Your options, until any official fix is even discussed, as I have been saying are:
- Get the phone replaced with a new one with older software and don't upgrade
- Downgrade the software yourself
At the moment to our knowledge, this thread is the most up to date list there is of people experiencing these issues - with so far having had input from an O2 customer service agent as well as a HTC technician, which has been highly valuable. It's really not going to be of much use if everyone starts relaying all their individual experiences by following standard 'repair' procedures which inevitably fail.
We need to be putting pressure on our networks' relationship with HTC and HTC directly to get them to solve this between them, whether that means finding out if something the networks did to the original firmware caused the problem, or if it's something in HTC's design of either the phone or the software. Generalist engineers and shop floor staff
do not have this level of experience, knowledge or authority. In fact it's counterproductive - there's a repair logging system which now shows one additional phone of fixing this problem when it hasn't.
i sorted that after it nagged