Help Skyrocket - Randomly not receiving calls.

[SkyRock11]

I have AT&T, 4G LTE. Signed up just two months ago. This problem has been occurring on and off. The phone will not receive calls randomly and then within an hour or two, it is fine. During this time, I am able to make calls. Suddenly I would receive the voicemail notification and then I will be able to get new calls. Even if there is no voicemail, after a while, it just fixes itself somehow. When I contacted support about a week ago, AT&T asked me turn off the phone and tried some voicemail related change in their system. That has not fixed this problem. When I realize that I am not getting some calls, I would test by calling my cell from another phone and it would not ring. No missed call log either.

I have disabled my text messaging in my service package. And usually I disable WIFI and data network (4G) and enable it if needed only.

Any idea how to fix this? Thanks.

 

[jwm4]

I have AT&T, 4G LTE. Signed up just two months ago. This problem has been occurring on and off. The phone will not receive calls randomly and then within an hour or two, it is fine. During this time, I am able to make calls. Suddenly I would receive the voicemail notification and then I will be able to get new calls. Even if there is no voicemail, after a while, it just fixes itself somehow. When I contacted support about a week ago, AT&T asked me turn off the phone and tried some voicemail related change in their system. That has not fixed this problem. When I realize that I am not getting some calls, I would test by calling my cell from another phone and it would not ring. No missed call log either.

I have disabled my text messaging in my service package. And usually I disable WIFI and data network (4G) and enable it if needed only.

Any idea how to fix this? Thanks.

My phone behaves exactly the same way, although today, it has only received one of about a dozen calls, so it may be getting worse.

Anyone with any ideas? Would greatly appreciate any thoughts regarding solutions.

 

[skyrocket16]

I am seeing the same issue. Sometimes, I don't get missed call notification or voicemail notification at all. I asked the retailer for a replacement device. I am seeing the issue on the replaced device also.

 

[kimbercutes824]

I think it is an ATT issue because I have always had that problem even with my BB 9800 and BB 9000 and on my husbands old BB 8310.
I haven't had it as bad with the Skyrocket but sometimes I have issues calling out and it failing to connect the call. But not as bad as the Galaxy S2 before I exchanged it for the Skyrocket. With the S2 I could not make any phone calls.