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Help SMS have all disappeared!

HTC told me: "Due to server maintenance and performance issues, we were forced to temporarily limit some of the services offered by htcsense.com."
 
Michaela at HTC UK said only a few issues had been reported in the last couple of weeks and she seemed surprised at what she reckons was a software crash... Then pointed the finger at Google where the issue is under investigation, apparently. This is seriously slack. I love all the bells and whistles with this phone however if it can't store a damn text reliably then what?!
 
I've reported the problem to HTC.it and they told me to do this:
- Softreset;
- delete third part applications;
- bott in safe mode
- and if this do not work make a hard reset....

I think that they haven't understood nothing!!!
 
This has happened to me twice and I'd recommend a couple of things:

- Install Wavesecure to backup all your SMS on a daily basis
- You can use this to restore every message, should you see this problem again
- Also I've got smsbackup, which makes a copy of each SMS within your gmail

It seems to have happened after the messages process had to be force closed, has anyone seen this also?
 
This has been going on with the Droid 1 and HTC Incredible for quite some time. There seems to be no reason as to why it's happening, and is not related to having/not having root, 3rd party apps, etc. It's an Android issue AFAIK. One common theme I've seen is when sending/receiving texts from multiple people, the messages will suddenly disappear. But I've had it happen after the stock messaging app FC'd and also first thing in the morning, with no texts recently sent/received.

Also, this does not seem to be related to the issue Google finally took the blame for recently, where texts will be sent to the wrong person.
 
I had this problem too.
I called HTC and they said they'd never herard of the problem before. this was a couple of weeks ago and at the time I couldn't find other posts about. it.
After a hard reset some of my texts came back after about 24 hours.
 
Please everyone who has this problem let HTC know about it. they need ot know that it's a big problem and they need to sort it out. If only a handfull of people report the issue to them they'll ignore it.
 
Oh my sweets if you will let HTC agents speak and will listen to them they will explain to you. Stop behaving that order of world lays on your txt messages... Have you ever heard about back up or sync apps??? OK, now lets explain.

The fault is not really on HTC site. As you know DHD has Android OS which is google product. The message application is running with msgs "saved" just in app. No back up or anything in system. Soooo.. If the app falls down you probably know already where you msgs are ;)

So if you really NEED something than (damn) do BACK UP or SYNC IT somewhere.
 
I had the same problem, this happened when i changed my HTC Sense password. So i found all my sms are goooone.

Then i figured it had something to do with the sync with HTC Sense.... so I:

- Account & Sync in Settings
- Remove HTC Sense account
- Re-add add*your HTC Sense*account*with*email*and*password
-*Sync*it*...

All*my*smses*came*back,*so*HTC*Sense*does*have*a*two-way sync.

I hope that helps someone ...
 
jonofanuk said:
The same thing has happened to me this morning. All SMS messages have vanished expect for one random message from 4 days ago.

Used HTC Desire HD on Orange in the UK.
Click to expand...

I have a HTC Desire HD on orange UK and I had this issue about a week ago. All my SMS messages just disappeared! It didnt bother me too much but was really confused!
 
Since my last sms loss in november I've been lucky & no probs since.

I installed sms backup+ & can't recommend it highly enough. Backs all sms to my gmail under a new label.

Awesome. If I do lose them again it really won't matter as they're with my emails, grouped by conversation etc.
 
Ha, typical. Since my last post I woke up to a text this morning and one of those 'delta-@' texts from Orange to find all my SMs gone again!

They're still in my Gmail. Might try the restore function, but since. Ive still got them im not too bummed this time.
 
From what I gather, this is an issue of ANDROID itself, NOT HTC. Android is known to have many faults when it comes to "advanced" text messaging, so from what I've understood, if you have used any "advanced" features (e.g. sending a text to multiple people, using push, or anything like that), Android can start messing up in the messages. This be multi-sends, deleting whole threads, etc.

Personally I've not used a "advanced" messaging feature, and have not had problems yet.

The reason text come back after resets (and readding HTC Sense) is that those who are lucky enough to have a full/semi-functional HTCsense.com (i.e. the sms service in this case) will get their backuped sms'es restored in a sync.

To the point that HTC is claiming they don't know anything, that is normal for any phone manufacturer. This summer my father got a Samsung i9000, installed "Kies" to sync it with the PC, and that shit software ruined many vital sync drivers that my father used with other programs. So my father called Samsung, and after yelling at a costumer service person, was set over to the section leader of the costumer service, who then told him it was a known issue, and that Samsung hopefully would have a fix within a period of 4-6 weeks. However this was never told officially to people who then bought the phone...
 
All my SMS was deleted today. Another strange thing is that I can not send any SMS after this problem occured. This worked yesterday.
 
No help available I'm afraid unless you backed them all up. They're goners. It's been a long running issue for what seems like years.
 
This happened to me back in... January, I think. I lost about 1,500 messages. I got the SMS Back Up and Restore app and then had no further problems until Sunday morning (10th April), when it happened again - 3,200 messages gone. I hadn't backed up for maybe four days beforehand, so I only got most of them back. I didn't back-up last night, and then when I checked my phone again upon rising this morning they're all gone again. Nightly back-ups from here on in, I think...
 
Lost mine twice in 2 days as well. Lost about a month worth of messages as that was the last time I backed up. Lost 1500 messages around xmas time too when it happened for first time
 
this has happened to me twice since i got the phone last nov-one minute theyre all there then they jsut disappear

i should have backup but imnot too savvy about it is there a free app to do this?

also where is the setting people have mentioned saying how many texts your phone will store

thanks
 
Get the free app SMS Backup & Restore and you can set automatic backups anywhere from every hour to X days.
 
I already have that app, but it doesn't have an option to set regular automatic back-ups. Is that feature only in the paid version, perhaps? EDIT: Scratch that, I'm being thick. Menu > Preferences > Schedule Settings. Obvious. *Facepalm*
 
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