Hi All,
I'm a newbie to the site although I've been an android user for a couple of years now.
I have a HTC Desire HD and I'm with T-Mobile and have been for just over 5 months.
Well I must say I absolutely love the phone and it's ease of use for the most part.
I use it for a lot of my business needs so reliability is of the utmost importance to me.
BUT and it is a big BUT I'm absolutely sick and tired of hearing a new message come through, opening my phone to find that it isn't there and also the rest of my messages have gone.
The first time I lost close to 6000 messages I then installed SMS Backup & Restore and tried to restore the texts when I remembered The next time I lost around 1500 messages and the two times after that a few hundred.
I had a play around with the app and decided to schedule a back up for 0500 every morning.
Anyway this morning the same thing has happened again, also after this happened I heard the notification tone for three new messages which didn't come though. I knew one to be from my wife due to the individual message tone, she confirmed that she had sent a message.
At first I couldn't restore from SMS Backup & Restore despite trying several times I got an error message.
I mounted the phone as a harddrive and found the folder to establish the back up file was there, it was and contained messages.
I came on here to see if I could find the location of where the texts are saved by the phone as I wanted to try and copy the back up file over manually.
I started reading this thread and tried the suggestions above which didn't work for me.
I restarted my phone again and tried the restore again, it worked this time so I didn't lose the 2000 messages I thought I might.
Frustratingly the restored messages only go back to the afternoon of the 18th April even though the last back up was run at 0500 this morning, I don't understand this but guess this is a problem with the app not the phone.
This problem has obviously been raging on for around a year now and obviously needs attention from HTC and the carriers.
This product is not fit for purpose if it cannot be relied upon to perform the most basic of tasks i.e. not indescriminately deleting all our data without prompting.
As such I wonder if we should be refunded for the cost of these faulty units or as a minimum offered a suitable replacement?
Is this issue only being reported on the HTC handsets?
Anyway rant over, I'll be contacting T-Mobile and HTC next.
Please keep the updates coming on this thread, it will be very usefull to keep up with everybody elses findings.