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Help sound message with no reason..


Dec 9, 2022

I have a Samsung Galaxy S21 5G running the latest available software version (Android 13 + One UI 5.0) in my country, Portugal.

Recently, assume since last update, something strange happens 2 or 3 times a day. Even while in locked mode and not being used it says the message ”Sorry but I did not understand”. The message its in Portuguese and the sound is high even if the phone its muted.

It can happen during the night.

I’ve tried do turn off the google assistant but the problem persists. Any suggestion on how to solve that?

Thanks in advance.
Your Galaxy S21 has two voice-assistant services running concurrently, Google Assistant and Samsung Bixby. Try disabling both to see if that makes a difference.
Google Assistant
Samsung Bixby

Samsung opts to adding a lot of branded bloatware to their products that often duplicates existing Android apps. That can be a blessing or a curse as we all have different needs from our phones so some people prefer Google services, some prefer Samsung's.
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