Help Sound suddenly goes off!!

[edd080]

Hi to all I tried searching for a similar problem I am experiencing but I couldnt find any..

I am experiencing a total sound cut off on my S3 after disabling an alarm sound or a notification sound whilst it is ringing.
If for example an alarm is ringing, i go into my mobile to disable it, it disables itself and in consequence of this all the sounds are muted, I check the sounds from the settings and I find that they are all muted, and iam unable to slide them up !! No matter what I try! I put it in vibrate mode, silent mode and back to normal ringing mode; however the sound does not come back on and the whole phone is muted!

Has anyone experienced anything similar?

The only way to get it back to normal is to restart the phone.

Iam attaching a screenshot of how the volume is displayed after the sound is cut off completely...

Any help is greatly appreciated..

 

[SebaKL]

The first thing I would look into, would be any recent app that you installed.
A game or a widget? Perhaps some kind of task killer ?

 

[edd080]

Hi will try having a look at recent apps however it is quite difficult to pinpoint the cause.

 

[SebaKL]

Hi will try having a look at recent apps however it is quite difficult to pinpoint the cause.

I understand this can be tedious. But try to go one by one from the apps most recently installed. After uninstall, test the sound setting. No go? Go for the next app.

 

[SebaKL]

In my case it was either angry birds or temple run. I install both on the same day and experienced similar auto mute. Upon removal, it went away.

 

[funkylogik]

Also, if the phone hasnt had a factory reset since it got jellybean, the chances are that it needs one. The bug youre having seems like the kinda thing a lot of people were getting after the 4.1 update :thumbup:

 

[edd080]

Also, if the phone hasnt had a factory reset since it got jellybean, the chances are that it needs one. The bug youre having seems like the kinda thing a lot of people were getting after the 4.1 update :thumbup:

Really this is quite interesting never heard about this issue before, will make a backup if i continue to have issues and do a factory reset.
Thanks for the help to both of you! :thumbup: