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Turn on the hearing aid option. That will amplify the sound.
I am having the same issues. Low volume of person trying to talk too and they also sound like they are fading in and out while using a earpiece. Music sounds good though.I also think the earpiece sound on phone calls with my new Evo is pretty low compared to other phones I have owned. It's a minor disappointment. When playing media, the volume is pretty nice and loud for a small device. But the phone call volume is just too low.