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Speed Dial - How to remove #2 Customer Service?

htc.EVOlution

Android Expert
call me stupid. I could not for the life of me figure out how to remove the preset Customer Service Speed Dial number 2. I would like to set #2 as someone else. Also are we only allowed 9 spots for speed dial on android phones?
 
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Hold down the search for 2-ish seconds and when the speaker comes on say "call ___( insert name here )___"

Can you explain this in more detail? I'm not having any luck voice dialing. When I hold the search button and speak when the mic pops up, it just does an internet search of my request.

Thanks in advance.

Sent from my HTC Evo using Tapatalk + Swype
 
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