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Sprint buyback program/issues with the program!!

Well Ladies & Gentleman i just spent the past hour on the phone with sprint customer service and thankfully it was an English speaking representative. After the rep did some researching he had noticed there was no sign of me selling back my device on may 25!! So therefore clearly that's the first tell tale sign this rep whom was also the sprint store manager at the time did not correctly input my device for the buyback program. Well before i called sprint customer service this evening, i called this specific store and asked to speak with Melvin. Well the rep i spoke with had told me Melvin was no longer an employee their.. and he took down my information for the new store manager to call me tomorrow.

So then i called sprint customer service and the rep i dealt with did the research, and he had discovered that the evo 3d that was linked to my account for a good year up until i activated my new htc evo 4g lte, that same evo 3d going by serial number was activated 6 day's after i had previously stated to the sprint rep i sold it back on may 25. So before i had found out that, the store manager had activated my old device 6 day's later on a new account i had already told the sprint rep that i sold it back to that store on may 25 and i was under the impression i would receive a $90 credit within 1-3 months. During these past 3 month's i periodically called sprint customer service and inquired about this, i emailed them, i checked the buyback status and i got no where! All i got was until the 3 month's has passed we cant do anything. So now today i got my 3rd bill and guess what? NO $90 CREDIT !!! So now that the sprint rep already had the idea that this guy robbed me blind he did some more digging and he found all the email's i sent in over the past 3 month's and the phone call's were also logged about me referencing to this device and status that was non existent.

So then this rep had placed a call to this specific store and talked to one of the rep's there and he as well was told that MELVIN (the Ex-Store Manager) was no longer employed their, and he gave him their new store manager's info and this sprint rep is suppose to call this store tomorrow and speak with the store manager, then call me back and attempt to figure this all out and get me the $90 i was promised when i thought i was simply selling my evo 3d back to the sprint buyback program through my local sprint store!!

So now my big issue with all of this, if sprint does not give me my $90 that i am entitled to especially considering the past 3 month's this MELVIN guy had lied to me, gave me the impression he put it in for me to get the $90 credit within 1-3 months, he even sold, gave it to someone or he himself is currently using my old device as we speak, so therefore with that being said as of right now this ex sprint store manager lied to me, made me believe he did the right thing and did his job which he clearly didn't, and now the $90 credit i have yet to receive for my evo 3d is in limbo!! And if sprint fail's to rectify this situation on behalf of their untrustworthy ex employee that blatantly robbed me i will be done with sprint !!! They really better make this right because clearly their ex store manager lied to me, fooled me, and left as little of a trail as possible only to screw me out of my $90 credit for my evo 3d !!! I CANT BELIEVE THIS !!! So tomorrow once the rep contact's me back and i know more don't worry i will attach the outcome of this issue and other info that will come to follow !!!
 
Rachel_Ambler said:
Wow, did you even pause for breath when typing that out? :p

Interesting story though - please let us know how it ends up!
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Well to be honest no, lol...I can't believe this wether its $10 or $90 its money I am entitled to for selling back my evo 3d to sprint and especially since this ex store manager clearly intentionally robbed my blind I will be beyond furious if sprint does not rectify this!! This is very unprofessional and as of the moment he robbed me of a phone/$90 as a sprint employee/store manager so therefore they better rectify this as a corporation this will definitely show their true business ethics! So we shall see...I cant believe this...all I Haveto say is I Better get the $90 I am owed and fast this is beyond rediculous!!!
 
814 htc evo said:
Well to be honest no, lol...I can't believe this wether its $10 or $90 its money I am entitled to for selling back my evo 3d to sprint and especially since this ex store manager clearly intentionally robbed my blind I will be beyond furious if sprint does not rectify this!! This is very unprofessional and as of the moment he robbed me of a phone/$90 as a sprint employee/store manager so therefore they better rectify this as a corporation this will definitely show their true business ethics! So we shall see...I cant believe this...all I Haveto say is I Better get the $90 I am owed and fast this is beyond rediculous!!!
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It is partial your own fault for leaving anywhere without a recicpt for every transaction. This goes beyond Sprint and the ex-manager and more about not letting people take advantage of you as a consumer. However, I hope you learned your lesson with and will be taken care of by Sprint. That said never forget the part you played in this.
 
tenceriker said:
It is partial your own fault for leaving anywhere without a recicpt for every transaction. This goes beyond Sprint and the ex-manager and more about not letting people take advantage of you as a consumer. However, I hope you learned your lesson with and will be taken care of by Sprint. That said never forget the part you played in this.
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True but at the end of the day a corporation the size of sprint, Verizon at&t etc... The consumer should not Haveto wonder if their employee let alone one employee who has achieved a store management position will steal their device, money etc...that should never even be a concern to the customer!!!
 
Many many years ago I was with Sprint and wanted to change my plan. I came up with a list of questions that required little more than a yes or a no answer and rang up 3 times and asked each rep the same set of questions.

Confident in the responses I changed my plan with a 4th CSR asking the same set of questions first.

A couple of weeks later I see charges for items I had told on all occasions I would not be charged for. Rang up a 5th CSR to complain and told them what had happened. Their response was enough to tell me that once my contract was up that I'd leave Sprint for another carrier. When I told them of my questions the CSR accused me of lying. I even asked point blank if that's what they said and they confirmed that 'yes, you are lying to me'.

Never forgiven them for that.
 
814 htc evo said:
True but at the end of the day a corporation the size of sprint, Verizon at&t etc... The consumer should not Haveto wonder if their employee let alone one employee who has achieved a store management position will steal their device, money etc...that should never even be a concern to the customer!!!
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How in this day and age could you NOT be wary of that as a consumer?
 
814 htc evo said:
True but at the end of the day a corporation the size of sprint, Verizon at&t etc... The consumer should not Haveto wonder if their employee let alone one employee who has achieved a store management position will steal their device, money etc...that should never even be a concern to the customer!!!
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Well...from the sounds of it Sprint has gotten rid of the guy....now it's a only a matter of them dpi.g the research and correcting the matter.


I get where you are coming from bit you seem really quick to put judgement out there before giving time for resolution.

Give it time.
 
On the phone with sprint support now as we speak since its 8pm my time and geuss what no call back like originally promised yesterday..
 
814 htc evo said:
True but at the end of the day a corporation the size of sprint, Verizon at&t etc... The consumer should not Haveto wonder if their employee let alone one employee who has achieved a store management position will steal their device, money etc...that should never even be a concern to the customer!!!
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How do you think these companies get this size? You must be a youngin', lol. You must not have been around in the days of roaming charges? Anyhow I'll let you google how telecoms used to screw consumers on the regular. As stated previously though you NEVER assume a company is just going to do right by you regardless of their size. You should always get a receipt.

With all that said, you should scour the internet for a sprint executive services/retention direct phone number. I think they will be a little more accomodating than the average rep.
 
Rachel_Ambler said:
Many many years ago I was with Sprint and wanted to change my plan. I came up with a list of questions that required little more than a yes or a no answer and rang up 3 times and asked each rep the same set of questions.

Confident in the responses I changed my plan with a 4th CSR asking the same set of questions first.

A couple of weeks later I see charges for items I had told on all occasions I would not be charged for. Rang up a 5th CSR to complain and told them what had happened. Their response was enough to tell me that once my contract was up that I'd leave Sprint for another carrier. When I told them of my questions the CSR accused me of lying. I even asked point blank if that's what they said and they confirmed that 'yes, you are lying to me'.

Never forgiven them for that.
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If you replace Sprint with ATT then you would have my experience 8 years ago.
 
tenceriker said:
If you replace Sprint with ATT then you would have my experience 8 years ago.
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Think carriers are like banks. You'll find some people who hate their bank with a vengeance, most who don't care either way and a few people utterly loyal to them because their great granddaddy used them in the depression...

Difference is its easier to change banks than it is to change carriers.

VZW are just OK in my book. Like them better than Sprint given my past history, seem to have a larger network than T-mobile and are currently the 'better the devil you know than (in AT&Ts case) the devil you don't'.

Really don't like their new plans though - and I mean I really don't like 'em one little bit. But since AT&T have said they're gonna Institute them as well not sure what else to do...
 
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