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Sprint Reps


May 6, 2010
Just got off the phone with a Sprint Supervisor. I'd been on hold for 20 minutes.

My account wasn't showing me eligible to upgrade in June even though I'm a premiere customer and got the pre on the sixth of June last year. He fixed it so that my phone was the primary line and was eligible to have the one year upgrade.
Then he says "This means you are eligible for the $150.00 discount on June 6th."
I say "No, it's the first day of the month."
"No, June 6th."
He goes on to say "It won't matter because we don't think the phone will be ready on the 4th anyway. There's problems with the FCC. That was only a target date. We need to make sure there is plenty of inventory in the store."

What an a$$. Makes me want to drop Sprint altogether. So much for "New, Better customer service."
I haven't had anything like that experience when I've called the past few days. As far as the FCC problems, they would almost certainly have cleared anything like that up before announcing June 4 so sounds like someone's going off old info too.

You should forward stuff like that to the dan@sprint.com email and let them continue to correct things like that. Just because they've improved doesn't mean they're perfect.
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There are no issues with the fcc it cleared already. As for you r upgrade date there was another post a week or so ago exactly with your issue. I bet if you call and ask nicely they will move it 2 days. If not two days really isn't that big of a deal. Any other carrier and you would be stuck paying full price until your two years were up
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... its a cs rep nothign they say is worth more than 1 second of my time... why bother gettin poed at a lvl 1 employee thats like going into a bestbuy and asking what they discussed at the board meeting

Lol, I like that. You're also absolutely right. I guess the only thing that got me a little po'ed is that he seemed to be going out of his way to screw with me. Anyway, I'll wait and see if this gets updated on my account online before I call back.
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Changing primary lines on an account today will change which phone is eligible for the 12 month upgrade on the next contract, not this one. However customer care can change upgrade eligibility. The other item of note is that if they are doing you a favor, gift horse or whatever. What's with 2 days?
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