Help Stretch marks on display

[adhitty]

Hi!!
I'm new here.
I've bought an Evo 3D but the internal layer display has kinda a stretch marks, kinda cracked dry earth... works well, 3D effect works and sharpness it's ok.
Does anyone has the same issue?

Please help me!!! I have few days to ask for a devolution or for a replacement.

Thanks.

 

[z50king]

can you give us pics?

 

[CarrieK]

Lol based on the thread title I was almost afraid to read further! Having said that, in spite of myself I read on but I'm not sure what that means. Pictures would be helpful.

 

[DarkMage619]

I know what you are talking about. My previous EVO 3D had weird lines that you can see when you angled the phone in certain ways. I don't think its a major issue and I would only return the phone for dead pixels. It is tough to get a perfect EVO 3D. Unless there is some sort of serious defect affecting the performance of the phone I wouldn't worry too much about it.

The Dark One

 

[adhitty]

Thanks everybody

Here are some pics...

https://picasaweb.google.com/116207356262299251795/SP#

Omit my fingersprints.
I refer to the grey/green lines

 

[marctronixx]

have you performed a factory reset?

if you have not, i would go ahead and do so.

OR if you are under warranty/30 days, just take it back for exchange.

can you reproduce this issue at will or is it intermittent?

are you rooted?

 

[adhitty]

It have them since i got it. Even turn on u can see the marks..

 

[DarkMage619]

That looks horrible. Take that phone back ASAP.

The Dark One

 

[wacko11]

That's the new reptile skin screen by htc......lol jk........ U need go get a next phone.

 

[adhitty]

Thank you everybody.

I've returned the device.

HTC service department said:

"...the issue in question does appear to be a hardware concern with the display itself...

...I did look at the picture and this is not normal. Do you or did you have a screen protector on your device? If not, has then been like this on the device since you received it? "

I did not use a protector and since i got it the display looks like this so they said:

"If you have had your device for less than 30 days, I would suggest seeing if you would be able to receive a replacement from Sprint. If you are not, you would need to contact our Repair Department."

Great, great service from HTC!!