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Stuck to my guns. My Behold II replaced with Samsung Vibrant

Ahh well, I knew it couldn't last ;->


Woke up this morning, went to check something on the web, and got the dreaded Need To Upgrade message :->


It was fun while it lasted!
 
psz said:
Ahh well, I knew it couldn't last ;->

Woke up this morning, went to check something on the web, and got the dreaded Need To Upgrade message :->

It was fun while it lasted!
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Are you saying, TMobile is asking to you to subscribe to data plan?
 
dctony2010 said:
Also, to all who have returned the Behold 2, do you send just the phone back or everything in the original box?
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Bringing this up as it may have been buried under other posts. For those who sent the Behold II back, did you guys send just the phone or all of the accessories back? I think I may have thrown away some items such as the micro sd and earphone. :-(
 
dctony2010 said:
Bringing this up as it may have been buried under other posts. For those who sent the Behold II back, did you guys send just the phone or all of the accessories back? I think I may have thrown away some items such as the micro sd and earphone. :-(
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I just sent BH II and it's charger; although, I had micro SD card in it when I sent it back. Didn't send the earphone that came with. Hopefully, I won't get charge for it.
 
kens1999 said:
Lets try to keep this informative:) It is great to disagree. It is just stupid to be name calling.

So I called and got a Theresa. I told her about all of the problems. She informed me that at this point the only resolution is to send us replacement Behold 2 phones since we only had them replaced once.

I of course said that this was the answer that forced me to call her and that was not the solution at this point of time. She then stated that some person by the name of Jason was handling my case and that I had to talk to him.

I left a message for Jason so hopefully he will call back shortly.
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Kens1999, any lucky with Jason?? I got the same Theresa.
 
mikoo said:
That was 1st time only but before that I had talked to T-mobile 3 times and they had replaced my phone 2 (BH II) times but problems persist. So when I came across Executive Customer Service #, I called and they right away replaced it with Vibrant.
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I called, a young guy picked up the phone, then found I was contacted by Theresa yesterday, he transfered my phone to her, of course, the same answer, even worse now, $217 ($170 yesterday) for exchanging to Vibrant, seems my case has been assigned to her.

any suggestion? send another email to ask for different person to handle my case? what should I say since I accept the solution "ship back the phone and cancel my extension" already? saying " I love you guys, want to stay, just change my phone to vibrant"? sounds not right.
 
mikoo said:
Are you saying, TMobile is asking to you to subscribe to data plan?
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Of course. I mean technically I should have had it since last november, so I'm not really upset... I got away with it for over half of a year ;->
 
Alright lets try to keep this thread clean and professional please. I was told to return the Behold II and all other accessories as well as pay shipping for Behold II. My executive customer relations rep did not ask me about the data plan, nor did I have it when I got the Behold II. I'm assuming they did not ask because they probably charge the full 500 and then credit you back. (just a guess) I was sent instructions to send to a t-mobile address thing and saying its for Ralph with my line number for the behold II (in other words, a note to let them know its for Ralph and to let Ralph its from you.) Btw, I always thought those 6-10 dollar data plans did not work :S
 
deadinside said:
I do have the paperwork. my problem is that if I send them the paperwork, they can also use this as proof I should have been tied into another 2 year contract on my phone and force me into another 2 years with them. At this point I am only having issues with pictures not saving to the 8GB card, they want to blame the 5 month old 8GB card as the issue. I am by far not the only customer who is having major issues with storage cards that exceed the 4gb limit. Other programs seem to read and write to the card just fine, it only happens with the camera itself when it does it.

The subject they were dancing around was the fact I should have received $150 in gift cards from T-Mobile as re-reimbursement in the data loss issue that affected sidekick users where they lost their contact data, since the contacts and other data was stored on computers owned by Microsoft/Danger.

In case you were out of the loop on that whole fiasco.
Microsoft Red-Faced After Massive Sidekick Data Loss - PCWorld

They were attempting to dance around this issue by claiming there was several credits to my account since that issue and I was not entitled to that anymore. One of the credits was first given to all sidekick users since the data service was out for about 2 weeks or more. The other credits in flex account money was them trying to fix a issue with texting on my girlfriends line that was supposed to be unlimited, but was deducting from the flex account, so they kept on opening tickets and issuing the credit, until I spoke with one rep that realized they did not attach the account to the right package with unlimited text and fixed it.

I should have a interesting update for tomorrow when I speak with them again.
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Well I never got to speak to "Renetta" from the executive customer service again... In my original e-mail I clearly outlined that I work 10am-6:30pm EST which their office hours are 8am-4:30pm MST and preferred being contacted by e-mail. After leaving 2 voicemails last Friday for her, she calls me at 11:00am on Tuesday while I was at work, stating that I never called her back yet... again this was outlined to them I even advised them that I work in a call center and cannot up and answer my phone whenever I please. They of all people should understand this concept.

I called her back and left a message, to never get contacted back yet. Her message advised me that my original complaint about the data loss, was being deemed as, if I never received the gift card, then I never lost contacts.... I did lose contacts. Even a floor supervisor in T-Mobile back in October confirmed this as a resolution from Microsoft/Danger on a opened data trouble ticket. They informed me that I need to speak to them about this.

Problem is all of the e-mail addresses on Dangers website are coming up as invalid e-mail addresses and they seem to have no actual e-mail address for support.

Well as of 08/12/10 my contract with this plan is over. I have double checked to confirm this with a regular rep over the t-mobile chat feature... Printed the logs to .pdf for my documentation purposes.

I think I am going to be a very happy Verizon customer. Going down to the store tomorrow to play with a Droid 2 and Droid X to see what I like more and dropping $200 for a phone that will be supported by their manufacturer. Even better, I can get a company discount on the monthly bill and accessories.

For all of those still trying to get a vibrant, I would check the forums here for the list of bugs, before going through a even worse nightmare again with Samsuck.

My after thoughts on this whole fiasco of dealing with t-mobile for only 2 years can be loosely compared to a abusive relationship. No matter how many times they treated me like crap, I was always willing to give them a second chance. This time they have went to far, so I am seeing this as my opportunity to run for freedom
 
deadinside said:
Well I never got to speak to "Renetta" from the executive customer service again... In my original e-mail I clearly outlined that I work 10am-6:30pm EST which their office hours are 8am-4:30pm MST and preferred being contacted by e-mail. After leaving 2 voicemails last Friday for her, she calls me at 11:00am on Tuesday while I was at work, stating that I never called her back yet... again this was outlined to them I even advised them that I work in a call center and cannot up and answer my phone whenever I please. They of all people should understand this concept.

I called her back and left a message, to never get contacted back yet. Her message advised me that my original complaint about the data loss, was being deemed as, if I never received the gift card, then I never lost contacts.... I did lose contacts. Even a floor supervisor in T-Mobile back in October confirmed this as a resolution from Microsoft/Danger on a opened data trouble ticket. They informed me that I need to speak to them about this.

Problem is all of the e-mail addresses on Dangers website are coming up as invalid e-mail addresses and they seem to have no actual e-mail address for support.

Well as of 08/12/10 my contract with this plan is over. I have double checked to confirm this with a regular rep over the t-mobile chat feature... Printed the logs to .pdf for my documentation purposes.

I think I am going to be a very happy Verizon customer. Going down to the store tomorrow to play with a Droid 2 and Droid X to see what I like more and dropping $200 for a phone that will be supported by their manufacturer. Even better, I can get a company discount on the monthly bill and accessories.

For all of those still trying to get a vibrant, I would check the forums here for the list of bugs, before going through a even worse nightmare again with Samsuck.

My after thoughts on this whole fiasco of dealing with t-mobile for only 2 years can be loosely compared to a abusive relationship. No matter how many times they treated me like crap, I was always willing to give them a second chance. This time they have went to far, so I am seeing this as my opportunity to run for freedom
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You should also check out the droid incredible. I love mine, for real world performance it's snappier than the droid X, great amoled screen, better size imho, and is shipping a whole lot faster than the motos. And htc definitely supports their products. And sense definitely beats blur, hands down.
 
euph_22 said:
You should also check out the droid incredible. I love mine, for real world performance it's snappier than the droid X, great amoled screen, better size imho, and is shipping a whole lot faster than the motos. And htc definitely supports their products. And sense definitely beats blur, hands down.
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I was looking into that, but after reviewing the HTC community forums, I read about multiple users complaining about the phone rebooting and other issues. I would love to think its a rare issue, but when you factor in that these people also all had issues and the smarts to find the HTC forums to complain about the problems, it leaves me to wonder what amount of those went directly to Verizon with the problems and never posted about it or are complaining on other boards about them.

HTC Community
 
If I don't hear anything after a few days of sending my email, what's a good follow up? Call? Another email? Send them a fruit basket?
 
What type of email did you send? I received a voicemail the same day, but I was advocating how disappointed in the phone I was and wanted to be a Tmobile advocate. I also added my personal experiences as well.

Did you send to both emails?

I have called back twice and am waiting a response. It seems like they are getting inundated with these dissatisfaction emails.
 
SteveSlimer said:
What type of email did you send? I received a voicemail the same day, but I was advocating how disappointed in the phone I was and wanted to be a Tmobile advocate. I also added my personal experiences as well.

Did you send to both emails?

I have called back twice and am waiting a response. It seems like they are getting inundated with these dissatisfaction emails.
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No, I only sent an email to robert.dotson. I basically just addressed my issues with the phone and emphasized being mislead on the whole 2.x issue and said I would like to be able to trade the phone in for a 2.1 phone like the 3G Slide or Vibrant. I was very polite about it though.

Yea, I'm thinking that they won't be so giving for most of us at this point.
 
deadinside said:
I was looking into that, but after reviewing the HTC community forums, I read about multiple users complaining about the phone rebooting and other issues. I would love to think its a rare issue, but when you factor in that these people also all had issues and the smarts to find the HTC forums to complain about the problems, it leaves me to wonder what amount of those went directly to Verizon with the problems and never posted about it or are complaining on other boards about them.

HTC Community
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I'd check out the HtC Incredible forum hear. I'm pretty sure it's the biggest community for the phone online. For what it's worth, I've heard a few reports of that, but just a few (i.e. it's a known issue, but not a common one). Remember that people who have problems are alot more likely to go online and talk about them then people that don't, and they are alot more likely to post "Yeah, I have this problem too" in a thread.

Either way, they're all great phones. For me, the DrInc is the best but your mileage may vary.

Oh, and since this is not technically a "the Droid Incredible is Awesome" thread, I'd suggest bringing any further discussion to the HTC Incredible forum.
 
fallenturtle said:
No, I only sent an email to robert.dotson. I basically just addressed my issues with the phone and emphasized being mislead on the whole 2.x issue and said I would like to be able to trade the phone in for a 2.1 phone like the 3G Slide or Vibrant. I was very polite about it though.

Yea, I'm thinking that they won't be so giving for most of us at this point.
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See, I didn't mention asking for a specific replacement or not getting 2.1. I focused entirely on the shortcomings of the phone that I currently have and how I was disappointed that Tmo Customer Service wasn't able to correct them by sending me a new Behold II.
 
SteveSlimer said:
See, I didn't mention asking for a specific replacement or not getting 2.1. I focused entirely on the shortcomings of the phone that I currently have and how I was disappointed that Tmo Customer Service wasn't able to correct them by sending me a new Behold II.
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Well, I'll just have to keep my fingers crossed.

That new Voice Actions feature seems pretty sweet... too bad it's only for 2.2 :/
 
Yeah, in my email I basically outlined the problems others were having, stated I never got the 1.6 OTA (which I didn't... Had to get it from here :-P), and the 2.0 stuff. Never mentioned a replacement, never mentioned a Vibrant.

When I got called, the lady basically said (before I could really comment), "Yeah, we're getting a lot of unhappy customers with the Behold II, so what we can do is send you the Vibrant". So, again, *I* never mentioned a replacement or the Vibrant.

Basically left it all in their court.

Simple, straight forward. In less than 2 business days from the time I emailed I had the new phone. (Better tech support than most companies I've dealt with in the last twenty or so years)



When I sent back the B2, I still had pretty much EVERYTHING in the original box, so yeah, I sent everything back.
 
Has anyone got call back by Tmo lately? Just wondering. Appreciate if you would list who called and talked with you and the result. TIA.

Cool
 
Following up - I got my Vibrant yesterday, and overall I'm pretty happy with it. It definitely has some issues but I haven't encountered a deal-breaker. I gotta believe that Samsung can't risk not supporting this device after all they've put into it, and that - along with the fact that I'm stuck with Tmo and this is their best Android - was enough to get me over my reluctance to deal with Samsung again. Also, I spent a lot of time poking around here and on XDA and if Samsung shits the bed on this phone, there will still be a lot of sophisticated development/ROMs for it. I'm looking forward to Cyanogen myself, when it's ready.

I can't say if there's any secret to getting Tmo to help you out, but when I emailed the Dotson add'y I tried to stick to two points - A) that the BH2 just did not perform acceptably and would not be updated in the future; and B) that I wasn't trying to get a freebie - I asked for, and got, the upgrade price for the Vibrant ($200) and the promise that I would get a refund for the BH2 when I return it ($99). I've heard of people getting better deals than I got, but I think my deal was fair, and so I can't be dissatisfied about that. Also, I don't want to develop a file with Tmo saying that I'm a complainer and always trying to get something for nothing, so I was happy to pay what's fair over the BH2.

I'm still pissed at Samsung, but I'm happy with Tmo. And I'm pretty happy with the Vibrant, but it sure isn't perfect.

Thanks to everyone on this forum who was helpful with this - I probably wouldn't have done anything without seeing that other people were successful. T-mobile did right by me in the end.
 
I just found this thread, and must say that this works! I emailed some guy I found on another forum and he sent me info on how to do the exchange and it is the same info here. I sent an email then got a call and they swapped even steven for a Vibrant. Super easy super simple and I didn't even have to talk my way into it. I'm on a month to month plus and am paying for the BH2 VIA a "credit" that I was given. so now I finish off the credit but for the Vibrant instead of the BH2, and not once cent more. This does work and is actually super simple. No more lost photo's on my SD card!!!! and the Vibrant is very nice and sleek. So give the email a try. oh and timeline, I emailed monday received a voice mail(out of service area) at 6pm mon night, called back tue talked accepted the deal and received the vibrant friday. BH2 is now on it's way back to their office!!!!!! super easy and very quick!! Also this was a new in sealed box Vibrant, as one person on another forum said they received a refurbished unit.
 
reddragon72 said:
I just found this thread, and must say that this works! I emailed some guy I found on another forum and he sent me info on how to do the exchange and it is the same info here. I sent an email then got a call and they swapped even steven for a Vibrant. Super easy super simple and I didn't even have to talk my way into it. I'm on a month to month plus and am paying for the BH2 VIA a "credit" that I was given. so now I finish off the credit but for the Vibrant instead of the BH2, and not once cent more. This does work and is actually super simple. No more lost photo's on my SD card!!!! and the Vibrant is very nice and sleek. So give the email a try. oh and timeline, I emailed monday received a voice mail(out of service area) at 6pm mon night, called back tue talked accepted the deal and received the vibrant friday. BH2 is now on it's way back to their office!!!!!! super easy and very quick!! Also this was a new in sealed box Vibrant, as one person on another forum said they received a refurbished unit.
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I am hoping for the same result. Got my B2 in January. When they sent the 1.6 update July 4 weekend, it failed and I could not access web or make phone calls. Everything else within phone worked. Got new B2 the same week and it had 1.6 on it. No problems, till this past week. Restarting on it's own, got so hot one time it burned my ear and screen go black when I touched it. Then Thursday night, it tried to restart again and would not get past "Behold" start screen. Had to pull battery to turn it off cause it was stuck in a state of limbo.

Have (seriously crappy) loaner phone and as recommended here, I emailed a very detailed and professional email to executive addy Friday afternoon. Been anxious all weekend waiting for Monday and hoping for reply or call. I also have Even More Plus and am concerned about what kind of response this will evoke.

Reading this leaves me a bit more hopeful now.
 
Yeah, I just emailed Mr. Dotson earlier today stating all the problems i've been having with the bh2 so hopefully I'll either get a phone call or an email back saying they will replace it with another phone.
 
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