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T Mobile content lock problems

S

spooky_b329

Newbie
Hi, new member here!

Has anyone had problems removing T mobiles content lock? I've been trying repeatedly since yesterday; dialling 1818 let's me enter all my card details but then says it cannot be completed at this time, using the online method yesterday just timed out after entering card details, today I can't even click the submit button :(

Can't access the app store!
 
I suggest you call customer services on 150, keep on selecting "other" from all the automated menus until you reach a real live human being. The couple of times I've called they've been very helpful. Once the content lock has been removed, remember to turn the phone off and on again, so that the change can be registered by the SIM card.
 
Register your TMobile account at their website, takes a couple of minutes, login and you can remove the content lock from there.
 
spooky_b329 said:
Hi, new member here!

Has anyone had problems removing T mobiles content lock? I've been trying repeatedly since yesterday; dialling 1818 let's me enter all my card details but then says it cannot be completed at this time, using the online method yesterday just timed out after entering card details, today I can't even click the submit button :(

Can't access the app store!
Click to expand...


I had the same where I couldn't access Market - yet I was able to when I first got the phone last week, so was wondering what the problem was. Realised it must have been the content lock, and dialled 1818, but like you, after entering all the details it said it couldn't be completed because of a technical problem. This has been over the last two days.

I've just dialled 150 and they sorted it - didn't need to give credit card details as they just asked security questions, so hopefully that's all gone through now!

Another problem I've had is actually getting through on the 150 number - up to now each time I've tried a voice says I've dialled an incorrect number, when I know I haven't!

Anyway, tried again yesterday & it got through - tried again last night & got the voice again saying it was an incorrect number................!!

Just tried 150 again to sort the content lock out & got through! I mentioned it to the guy I spoke to & he said to take the battery & sim card out etc if it happens again, and to let them know if it keeps happening. A bit annoying though....... :mad:

What with that & T-Mobile sending me a bill where I'm on the wrong price plan - not a good start!! :(
 
You have my sympathy Spooky_b329, I've been having this problem as well.

Tried T-Mobile's 1818 number several times but it always fails right at the end (after they have collected your credit card details), have tried their 150 number but just got sent round in the circles of their automated menu system (it suggests calling 1818) and was unable to get an actual answer at all.

Content lock is an important thing of course but T-Mobile's efforts to make it work seem to be an absolute shambles. Perhaps changing supplier may be the answer.
 
its doing my head in trying to unlock even the dateing pages im sick of it try try try im old enothe to go to the sites ive ended up writing a letter ......like to spend longer time on net thanks not happy
 
goofyman10 said:
its doing my head in trying to unlock even the dateing pages im sick of it try try try im old enothe to go to the sites ive ended up writing a letter ......like to spend longer time on net thanks not happy
Click to expand...

I went into a T-M store and got them to remove the content lock.
 
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