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The Call settings keeps crashing on A8 bypass

I have with me a Samsung Galxy A8 (2018), my boss purchased this phone from a girl, but she dont know the google account e-mail and password or the screenlock to unlock the phone. I am tryng to unlock the phone using a hole of methods, i try to use a blocked SIM Card, i tried to connect on the pc but the phone doesnt reconized. Probaly the best method to unlock this phone is via entering on the Call settings, but when i click on 2 seconds and customize buttons to enter in call settings, appears a black screen and go back to the keyboard settings, is there something i can do to resolve this issue?


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