Thinking of getting a G1?...Don't!

[punkzanyj]

Yeah, I've never had that trouble before, and I've been with T-Mo since 2000. They were even patient with me when I was late paying one month and thought it was THEIR fault. Oh, I wasn't completely rude to the lady but I was very upset until we went over my bill together and figured out it was actually...not...their...fault. God I was so embarassed!

Anyway, send it to Phases, it's a crying shame that a mod doesn't have a G1.

 

[Deleted User]

only on androidforums does a mod not have the item the forum is worshipping. Its like being a mod in a car forum and you dont own a car.. or a game forum where you dont play games.

 

[Phases]

only on androidforums does a mod not have the item the forum is worshipping. Its like being a mod in a car forum and you dont own a car.. or a game forum where you dont play games.

Ah, I see you have confused business with hobby. Many people create sites for something they don't indulge themselves in. For example, Rob built this and other sites before ever having anything to do with what they were for. As for me, I do and have admin'd a number of sites where I don't own the product or partake in the service. It's not necessary.

Ah wait, I see you could have meant Cryptic. My bad. I'll bet the mods either do in fact have the G1, as they came here and were active members before being added to the moderator group, or had one.. or plan to have one!

I would love to get one, or any Android phone for that matter. As soon as Verizon comes to their senses I will. I'm a huge OS guy but T-MO has no 3G here and.. I'd kinda like to give it some time to get through initial hiccups and what not.

 

[LoG]

only on androidforums does a mod not have the item the forum is worshipping. Its like being a mod in a car forum and you dont own a car.. or a game forum where you dont play games.

This is a good thing. A moderator with an unbiased opinion.....No harm in that.

 

[Cryptic79]

Ah, I see you have confused business with hobby. Many people create sites for something they don't indulge themselves in. For example, Rob built this and other sites before ever having anything to do with what they were for. As for me, I do and have admin'd a number of sites where I don't own the product or partake in the service. It's not necessary.

Ah wait, I see you could have meant Cryptic. My bad. I'll bet the mods either do in fact have the G1, as they came here and were active members before being added to the moderator group, or had one.. or plan to have one!

I would love to get one, or any Android phone for that matter. As soon as Verizon comes to their senses I will. I'm a huge OS guy but T-MO has no 3G here and.. I'd kinda like to give it some time to get through initial hiccups and what not.

I have a G1.

Your jealousy has blinded you to the truth.

 

[Rob]

only on androidforums does a mod not have the item the forum is worshipping. Its like being a mod in a car forum and you dont own a car.. or a game forum where you dont play games.

Last time I checked, Android wasn't an item. This isn't a G1 forum. Moderators weren't selected for their obsession with the T-Mobile G1 but for their level-headed ability to lead a community and they're interest in android and mobile technology as a whole.

It's not like our mods are 95 year-old, basket weaving, amish people. Hate to tell you but you are way, waaaay off target in this criticism.

 

[Cryptic79]

Last time I checked, Android wasn't an item. This isn't a G1 forum. Moderators weren't selected for their obsession with the T-Mobile G1 but for their level-headed ability to lead a community and they're interest in android and mobile technology as a whole.

It's not like our mods are 95 year-old, basket weaving, amish people. Hate to tell you but you are way, waaaay off target in this criticism.

I tried to major in underwater basket-weaving, but the school said I had to play a sport on a scholarship to get that kind of special treatment.

HTC,

Sarcasm's very hard to detect when written. If you're going to use it, use a "/sarcasm" or something. If you are serious, you're bordering on flaming and trolling.

 

[Deleted User]

Before you bad mouth an entire organization, why don't you first consider the source?

I can almost guarantee you that the representatives you spoke with at T-Mobile were hourly employees who were barely making minimum wage, and sitting at desks nowhere near their corporate office. You have to understand, the level 1 technicians at most tech support lines are merely people who applied for a job, and got a call back, with absolutely no prior company knowledge. How do I know? I see this kind of thing all the time. I'm a tech support representative for a very large electronics manufacturer.

I work with so many people who know nothing of our products, or electronics beyond the realm of the one week training they received. Which, I can assure you, is very vague.

I can assure you (and everybody) that anytime you've had to call phone support, and thought your issue was taken care of, when come to find out months later it actually wasn't. You initially dealt with a new hire who wasn't really sure what he/she was doing, simple as that. I see it happen every day.

One tech support representative that is sitting at their desk, counting the hours til they leave, willing to say whatever to whoever just to get them off the phone does not accurately represent an entire company, or their products.

And let me give you a hint, from tech support representative to caller. Getting angry on the phone does nothing. Absolutely nothing. As a tech support rep, it's a given that you will deal with no less than one completely irate customer per shift.

Here's a tip, to the original poster, and anybody that ever loses their cool while on the phone with tech support. No matter how mad you get, or how poor the customer service is, it's not the representative's fault, ever. They've been left with the bare minimum of information they need to do their jobs. A simple "I know it's not your fault." means a world of difference to us. Losing your temper will get you no where. Trust me. People that begin swearing at me or raising their voice, get the same treatment in return. Although we'd lose our jobs if we said what we really wanted to, we get our subtle revenge in ways that just make you angrier. Losing your temper does nothing. Just keep a calm tone, and all will be good.

And this, is why it's so far beyond easy for me to disregard your post.

 

[STORM3333]

WOW! I have never had an issue with Tmobile and i've been with them for six years. You never really said what the issue was all I see you typin is how horrible the company is. The energy you give off is usually the energy you get back, however I do want to apologize you have had such a horrible experience. I have stayed with tmo because of the customer service which totally blows my mind your experience is the exact opposite. wishing you the best.

 

[Deleted User]

lol i provoked 3 admins with 1 comment. personal best i guess..
/sarcasm

Thinking about getting a G1? DO!

 

[shivers316]

Last time I checked, Android wasn't an item. This isn't a G1 forum. Moderators weren't selected for their obsession with the T-Mobile G1 but for their level-headed ability to lead a community and they're interest in android and mobile technology as a whole.

It's not like our mods are 95 year-old, basket weaving, amish people. Hate to tell you but you are way, waaaay off target in this criticism.

Um speak for yourself. I AM 95, and I created basket weaving and being Amish. I also own a G1...at least until I can unlock a Storm, mwahahahaha.

 

[ifyouonlyknew]

Before you bad mouth an entire organization, why don't you first consider the source?

I can almost guarantee you that the representatives you spoke with at T-Mobile were hourly employees who were barely making minimum wage, and sitting at desks nowhere near their corporate office. You have to understand, the level 1 technicians at most tech support lines are merely people who applied for a job, and got a call back, with absolutely no prior company knowledge. How do I know? I see this kind of thing all the time. I'm a tech support representative for a very large electronics manufacturer.

I work with so many people who know nothing of our products, or electronics beyond the realm of the one week training they received. Which, I can assure you, is very vague.

I can assure you (and everybody) that anytime you've had to call phone support, and thought your issue was taken care of, when come to find out months later it actually wasn't. You initially dealt with a new hire who wasn't really sure what he/she was doing, simple as that. I see it happen every day.

One tech support representative that is sitting at their desk, counting the hours til they leave, willing to say whatever to whoever just to get them off the phone does not accurately represent an entire company, or their products.

And let me give you a hint, from tech support representative to caller. Getting angry on the phone does nothing. Absolutely nothing. As a tech support rep, it's a given that you will deal with no less than one completely irate customer per shift.

Here's a tip, to the original poster, and anybody that ever loses their cool while on the phone with tech support. No matter how mad you get, or how poor the customer service is, it's not the representative's fault, ever. They've been left with the bare minimum of information they need to do their jobs. A simple "I know it's not your fault." means a world of difference to us. Losing your temper will get you no where. Trust me. People that begin swearing at me or raising their voice, get the same treatment in return. Although we'd lose our jobs if we said what we really wanted to, we get our subtle revenge in ways that just make you angrier. Losing your temper does nothing. Just keep a calm tone, and all will be good.

And this, is why it's so far beyond easy for me to disregard your post.

I couldn't have said it better myself, its like getting irate with your server at a restaurant, and praying they did not do anything to your food...

 

[blambu56]

Ah, I see you have confused business with hobby. Many people create sites for something they don't indulge themselves in. For example, Rob built this and other sites before ever having anything to do with what they were for. As for me, I do and have admin'd a number of sites where I don't own the product or partake in the service. It's not necessary.

Ah wait, I see you could have meant Cryptic. My bad. I'll bet the mods either do in fact have the G1, as they came here and were active members before being added to the moderator group, or had one.. or plan to have one!

I would love to get one, or any Android phone for that matter. As soon as Verizon comes to their senses I will. I'm a huge OS guy but T-MO has no 3G here and.. I'd kinda like to give it some time to get through initial hiccups and what not.

Man this phone works great in Nashville and everywhere i go has wifi now so 3g is really not a concern. Get the G1 Phases!! Drop that Verizon crap. lol

 

[Phases]

Man this phone works great in Nashville and everywhere i go has wifi now so 3g is really not a concern. Get the G1 Phases!! Drop that Verizon crap. lol

Hmmmmmmm

 

[Ageless Stranger]

Go on Phases, from one OS guy to the next you know it makes sense.

 

[arglebargle]

One tech support representative that is sitting at their desk, counting the hours til they leave, willing to say whatever to whoever just to get them off the phone does not accurately represent an entire company, or their products.

As a tmobile customer who is being run through the wringer with tmobile customer support I have a comment on this.

Yes, the person I speak to on the phone IS t-mobile to me. They don't accurately represent the company, they ARE the company. I don't care how dedicated and smart and great other people in the company are, I don't deal with those people.

If a company chooses to put cheap hourly contractors on the phone with me, that is a choice the company has made about how I should be treated.

That being said, I am always polite to them, and for the most part they are polite to me. My account is still not fixed (3 weeks later) but they are nice about it.