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Help Thumbnails not showing using USB

When I connect the phone to my computer using USB, thumbnails preview is not showing. This is true for WIN7 & WIN8. What's the problem?
 
Well I called Verizon about this. To say the least I got the run around. They first said it was my computer. But when I told them it didn't matter what computer I was on. They then said it was because the phone is recognized as a device in the computer not a drive. I don't think they know crap. Plus, I thought they had to fill out a incident report or something like that.
 
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