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quick question: is an authorized retail user the same as a billing authority in terms of att accounts? i talked to a guy who said i needed billing authority to change my wifes account and all i can find is authorized retail user...
.....Exceptions to this are GOING TO or COMING FROM an iphone. He didn't go into details, but he said things get complicated and he didn't sound like he would be able to do it...
I'm coming from an iPhone... and they seemd like they would do ANYTHING for me... maybe it's isolated to me... I dunno...
This is the exact reason I enjoy AT&T. They've done similar things for me literally every year. People who complain just don't know how important it is to be courteous to the reps. I've honestly never had one bad experience.This is literally saving me $700.
I had to call back a couple of times. but I had luck the last two of about 5 I tried. Essentially, I told them this:What is it you exactly said?
So you got shot down the first few times, and then just simply hung up and tried again? They don't keep track of the fact that you called several times earlier that day?I had to call back a couple of times. but I had luck the last two of about 5 I tried. Essentially, I told them this:
In response to, "why were you looking to cancel your acct"
I am looking to upgrade to 4G. I saw that you are launching Inspire on the 13th, but the store told me I wasn't eligible until August and there was nothing they could do. I read online that Verizon is launching the HTC Thunderbolt on the same day and it is also 4G. I would like to know how much my early termination fee.
In response to, 'how can I help you'
I would like to know my early termination fee.
Sometimes they make you sweat a bit but I have gone so far as, I would like to cancel, can you help me or transfer me to someone who can?
I usually get a good response on those hard reps with that.
(don't ask why I called so many times lol)
Im sure they log it. But once I called and my bill was late (by 1 day!), next I called and she said she couldnt help, then I called and the person was clueless. I called back and got a guy to help but I needed some information from my wife for my particular case so I asked him to call me back. He didn't call back so I called the number again and got help. then he called me back and we are going to speak on monday when the phone is in the system. Hes going to overnight it to me for free lol.So you got shot down the first few times, and then just simply hung up and tried again? They don't keep track of the fact that you called several times earlier that day?
Amen brother. I think I might have gotten the idea from you. We will be getting Inspire a bit late (as compared to most the peoples in this forums) but we get it EL CHEAPO! lol@Donatron...
Be persistent. Dial the 800 number, or 611 from your phone, option "0", then option "2."
Make sure you are with account cancellations. And just say... I want to upgrade my phone. According to you guys, I am not eligible. Well, I'd like to pay my ETF, and go somewhere where I can get a phone I want right now.
THAT IS WHAT I DID! And I get to order my phone Monday.
Amen brother. I think I might have gotten the idea from you. We will be getting Inspire a bit late (as compared to most the peoples in this forums) but we get it EL CHEAPO! lol
Okay, first try, unsuccessful. lol. The lady didn't try very hard to keep me. Instead of trying to offer me incentives to stay, she simply fed me reasons why AT&T is better than Verizon.
Although, surprisingly, my ETF fees amounts were much lower than I thought they'd be. $80 for my wife's 3GS, and $122 for my Captivate.
Are you guys individuals? Or a family plan?
Family plan.