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Help Touch Screen Problem?

E

elijahsoneli

Lurker
Hi guys.
Im kind of new to this and this is my first post so sorry if I do anything out of the ordinary/bad.
I just got a brand new Galaxy Note 3 from T-mobile yesterday and was super excited. I got right down and downloaded a few games I had on my old phone and started playing. However, my touch scren suddenly stopped working a couple times while playing Dots and a few other games (I'm not sure if it has stopped working whole browsing around). I fixed it by simply locking the phone and unlocking it and it worked. but it kept doing this ever since I got it. The images would continue moving and the bottons on the side and bottom of the phone would work perfectly fine so it definitely wasn't frozen. The touch screen would just not work and wouldn't respond to my touches. Why do you think this is and is there any way to fix this? Or would I be better off using my warrenty and getting a new one (is that even possible in this situation?)?
Thanks!
 
Do you have a flip case on it with a magnetic closure? Sometimes those can cause a problem with the screen. The good news is if you take it out of that case it should be fine.
 
Welcome to the forums elijahsoneli. Sounds like you may have gotten a bad digitizer. If it doesn't respond to any taps at all in any programs send it back for a waranty replacement. If it works in some apps but not your old apps look for Android 4.3 compatible versions of those games/apps and keep the phone.
 
Hi
Well, it works fine for the most part, but occasionally while playing games or something it would just stop working. Then, it would work again after locking and unlocking the screen. All the apps I have are updated and downloaded directly from the play store. Also, I've only noticed this happening when I play games...
 
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