VZW tech support had to guide me through the boot menus to do a factory reset. That didn't work. They had me go all the way to Verizon store before they closed. The guy there tries again, and it worked. I swear, they are all in such denial about issues with this phone. They said they never get any complaints or returns yet I am on my 2nd device that I got on 12/26 and this one is already crashing on me. I told them I would live with it for a few more days and if it has any issues whatsoever, I am bringing it back. It is all noted in my account. I am just fed up!!