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Help Touch tones not recognized

When I call my bank and try to use their automated system I am unable to input anything. If I push for option 6 there is a sound on my end but the automated system does not recognize my selection. Where on this model of phone do I enable this feature?

Model: GT-S7562
Android 4.0.4

This is an international phone and the call to my bank is an international call.
 
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