Help Triumph LCD Screen Broken

[thomashahn]

I got and activated the phone 10 days ago (3rd), and the LCD portion of the screen has already gone out/cracked. It was neither dropped or hit, it was in my side pocket the entire day. The glass still is perfectly intact and the digitizer still works. Should I call up Virgin mobile and go through the limited warranty, pay the 5 and then $65 deductible for the insurance, or pay the $5 and then try the limited warranty and pay the $65 as a last ditch effort?

 

[iSnow]

I got and activated the phone 10 days ago (3rd), and the LCD portion of the screen has already gone out/cracked. It was neither dropped or hit, it was in my side pocket the entire day. The glass still is perfectly intact and the digitizer still works. Should I call up Virgin mobile and go through the limited warranty, pay the 5 and then $65 deductible for the insurance, or pay the $5 and then try the limited warranty and pay the $65 as a last ditch effort?

or just tell them the screen went out which it did, 1 year warranty bro.

 

[pbf98]

I had something happen to my lcd screen where there was a crack in the corner that affected the whole screen, I do not know what happened, but I contacted vm and they shipped me a replacement one free. Like yours mine was in my pocket all day except while on my desk at work.. it had never been dropped or anything of a rough nature, and one point in the day I pulled it out of my pocket to check the time and I was like wtf!?!?

I did have hassle with their support team, I was hung up on and they emailed me after I had gotten everything straightened out to say they were sending me a samsung intercept.. but I got it straightened out again and they gave me free over night shipping. it was there the next afternoon

 

[marc12868]

It's weird you guys are having lcd problems... I push carts with my phone in my pocket all day pushing up against carts and I don't have any problems...

 

[gman666]

30 day no questions warranty. My phone cracked and I sent it back for a replacement.

Thanks!

Greg

 

[thomashahn]

30 day no questions warranty. My phone cracked and I sent it back for a replacement.

Thanks!

Greg

I called them up the 1st time and said the lcd was cracked. They said that there was no way that it cracked without it being dropped. So, I gave up and called them again. This time, I just said that the lcd was broken, which it was/is, and they are sending me a replacement phone now.