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U.S. carriers backing away from the Galaxy Note 7, offering refunds and exchanges

WeeWilly

WeeWilly

Android Enthusiast
According to this article "...announcements from Sprint, T-Mobile, AT&T and Verizon today show that they may be fed up with the situation at this point. All four carriers have confirmed that in light of ongoing public uncertainty about the safety of the Note 7, customers can return even their replacement Note 7s for refunds or exchanges."
 
Ugggh...hope if we go down this road one FINAL time, they take back &/or refund Accessories so we can do this one more time. My VZW bill will never be straight....
 
WeeWilly said:
According to this article "...announcements from Sprint, T-Mobile, AT&T and Verizon today show that they may be fed up with the situation at this point. All four carriers have confirmed that in light of ongoing public uncertainty about the safety of the Note 7, customers can return even their replacement Note 7s for refunds or exchanges."
Click to expand...
This is bad. I really love this phone and I don't feel like returning it to be honest.
 
So what happens with those of us that are using an interim phone, waiting for a Note 7 replacement? I have a Galaxy 7 Edge, and I'm not terribly impressed. The LG V20 is the only phone that interests me at the moment, and that is at least a few weeks away.
 
I had an S7 Edge as a loaner while waiting for the replacement Note 7 and I really liked the phone. In retrospect, I wish I had kept it.
 
I have not seen any other incidents than the the one on the plane involving a new note 7. Have there been more that have caught on fire? Also, has Samsung accounted for all of the original note 7s or are there still some of those in the wild?
 
I would be amazed if Samsung have accounted for all of the original Note 7s - there are certain to be people who have not returned them.

I've only seen 1 report of a replacement igniting so far(*). But in the UK it's now being reported that the Royal Mail (the main postal service) is refusing to carry packages containing the Note 7, which cannot help.

(*) Edit: make that 2 - Androidheadlines is posting a second report from Taiwan.
 
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Groundpounder said:
So what happens with those of us that are using an interim phone, waiting for a Note 7 replacement?
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I'd check with the store you bought it from since every carrier will have a slightly different policy, but I'd guess they'll offer you some type of return or exchange.
 
Hadron said:
in the UK it's now being reported that the Royal Mail (the main postal service) is refusing to carry packages containing the Note 7
Click to expand...

Maybe, or maybe not.

I posted two phones back to customers this week via RM Special Delivery, and wasn't asked about the contents other than the value. It's not as if they didn't know what was in them either, as this is a regular occurrence. If it's national policy then it's defo not being implemented as such.

Fwiw, DPD are happily handling our exchange N7 units.
 
I know it's kinda premature to start really thinking about it... but as an early adopter of technology I like to stay on the bleeding edge :D

Anyway, here's a juicy article on the prospects of the Note 8:

http://www.ecumenicalnews.com/artic...ive-in-april-2017-with-dual-cameras/52909.htm

The stand-out of all this is the rumored release date: if Samsung really is wanting to put this Note 7 debacle behind it, they will certainly want to move the Note 8 release up as far as they can. And this article suggests APRIL! If that holds true, then I would have no issue turning in the Note 7, knowing that the Note 8 may only be 6-8 months away.

EDIT: And more on the subject:

http://bgr.com/2016/09/28/galaxy-note-8-features/
 
The_Chief said:
The stand-out of all this is the rumored release date: if Samsung really is wanting to put this Note 7 debacle behind it, they will certainly want to move the Note 8 release up as far as they can. And this article suggests APRIL! If that holds true, then I would have no issue turning in the Note 7, knowing that the Note 8 may only be 6-8 months away.

EDIT: And more on the subject:

http://bgr.com/2016/09/28/galaxy-note-8-features/
Click to expand...

Wasn't the 7 rushed out to compete with the iPhone launch?

Would you seriously want another Samsung device that had been rushed out to compensate for their last device which had its release pushed forward but ended up having potential safety issues?
 
No, EP, I wouldn't want another Note rushed to market. However: the Galaxy S8 design should be just about complete and ready to head to production, leaving Samsung to get to work immediately on the Note 8. While I have no evidence to support it, I believe that Samsung started designing the Note 8 as soon as the first recall started in order to quickly put the Note 7 nightmare into the history books. If a SECOND recall happens, I'm pretty confident that Samsung will dump more resources into the Note 8 project. The Note 8 team will have two objectives:

(1) Pack absolutely everything you can into the phone and S-pen.
(2) Do it as quickly as reasonably possible.

So no, I don't think starting the design and prototype phase early would indicate a reckless rush to market :)
 
I've noticed China Unicom, my carrier, isn't selling the N7, they have all other Samsungs though. I suspect some other carriers around the world might drop it as well, if there's any more unfavourable developments.
 
El Presidente said:
They were "safe" though, weren't they? Have there been any cases in China and we've just not heard about them?

T:Mo look to be halting sales too: http://www.androidpolice.com/2016/1...an-internal-stop-sale-order-for-galaxy-note7/ :(
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There's been one apparently, but it wasn't the battery.
http://androidforums.com/threads/sa...not-caused-by-an-overheating-battery.1071570/

All my Chinese friends know about what's been going on with N7, especially by the fact I've actually got one, however I've not seen anyone else with one yet. I'm sure Samsung's N7 problems elsewhere are pretty common knowledge here now. The one that went up in Taiwan, that's subject to recall.
 
"Smartphone giant Samsung has reportedly stopped production of its Note 7 phone amid claims that replacement devices are still at risk of catching fire.

News agencies reported Samsung had temporarily halted production after talks with safety regulators."

Source: BBC News

As PR disasters go, this is a doozy. :(

I had a customer today wanting to return his replacement due to these new reports. He's been using it for over a week quite happily, but has obviously lost confidence in the brand.
 
The problem is, what is the bad batch? We now seem to have a fair number of reports of replacement devices, which one would assume Samsung thought were safe, igniting. Don't want to worry you, but surely this raises doubts about whether they know what is good or bad?
 
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