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U.S. carriers backing away from the Galaxy Note 7, offering refunds and exchanges

So I was in the Tifton, Ga store. F***ing idiots. He checked my IMEI and ASSured me my phone was fine. He offered to give me Samsung's #. I told him no thank you. I practically have it on speed dial. No offer to swap it out. While i was waiting another Rep told a customer they have not released the second round of Note 7's yet! They are waiting. Can you hear me screaming internally??? Major carriers have halted sales and Samsung has halted production yet he says they are waiting on them. Idiot. I called VZW And the rep said they are replacing the phones. She offered to replace the case but not the screen protectors. They would have to ship the phone and charge me the taxes and I would not get credit for the old phone until it was received back so I would have extra charges on my bill again . I was going to go to the Albany store but she called ahead and they are totally out S7 Edge!For now I will hold on to my perfectly fine Note 7 and wait for the second recall . I just hope it comes before a fly at the end of the month...
 
Yeah, I think I'm giving up the dream. Ugh. I guess I need to figure out how to return my accessories. I better not have to pay a THING to ship this stuff back to Samsung. Two cases and extra chargers/cables.
 
I had a return authorization for my Gear 360, but it expired when I decided to keep in since I was replacing the Note 7. If I have to refund the second Note, I'll ask for another return authorization for the Gear 360. Meanwhile, I have a free Gear VR I have no idea what to do with! I guess I'll sell it :)

EDIT: And based on Slug's post above and Samsung's website, looks like I will. I'll back up the Note 7 to Samsung Cloud, wipe it and take it back for refund. Maybe the Note 8 will be a stunning rebound for Sammy.

http://www.samsung.com/us/note7recall/
 
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Not sure if everybody saw this already, but Samsung officially (although way too quietly) stated for all original and replacement note 7's to be shut down and for consumers to contact their retailer for full refund or exchange:

http://www.samsung.com/us/note7recall/

Samsung is working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. While the investigation is taking place, Samsung is asking all carrier and retail partners here and around the globe to stop sales and exchanges of the Galaxy Note7. Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note7 or a replacement Galaxy Note7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note7.
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Hadron said:
The problem is, what is the bad batch? We now seem to have a fair number of reports of replacement devices, which one would assume Samsung thought were safe, igniting. Don't want to worry you, but surely this raises doubts about whether they know what is good or bad?
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Wouldn't the saying "You've got to take the Good with the Bad" apply perfectly here?
 
It's displayed quite prominently on bbc.co.uk too -

N7.png
 
Hadron said:
It's not that quiet here in the UK: it was the first story on the BBC Radio 4 news headlines this morning.
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I meant that Samsung didn't necessarily go out of their way to issue the statement. The media outlets definitely picked up on it right away and reported the information. Had it not been for the Worldwide media news, I wouldn't have known about Samsung issuing any kind of "new" statement.
 
I bought all my Note 7 accessories directly from Samsung. What they are doing is letting you keep the accessories, but refunding for accessories that are exclusively used with Note 7. I actually spent a total of $240 on accessories for my Note 7. But, some of those items (like the wireless charging pad) can be used with my s7 Edge. So, I am being refunded only $130.
 
Although this incident is quite unfortunate and it's horrible that people have been seriously injured, it's an opportunity for other manufactures to step up their game. Personally, I don't like Samsung phones. Looking forward to more and better choices regarding Android devices.
 
I know I have read or seen reports of about a dozen incidents involving these phones, I wonder though the exact number of actual incidents? This isn't the first time a cellphone has caught on fire, it happen with LG, iPhone's, even other Samsung phones, however I don't recall so many of the same phones catching fire or exploding like the note 7
 
I've seen numbers in excess of 90 incidents quoted, which makes the fraction of devices failing about twice what was claimed when the original recall was announced. That doesn't tell us what the final number would have been if they'd been left in circulation, except that we can be pretty certain it would be higher.

Many of the previous phone fires have been blamed on faulty unofficial accessories, misuse by owners (e.g. the guy who tried to dry an S3 in a microwave), or one-off manufacturing faults. Nokia had to recall a batch of batteries 9 years ago. But yes, this has, thankfully, been an unprecedented incident.
 
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