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UK faulty device returns process?

My 2nd RMA device arrived today (no shipping email or tracking number sent beforehand so it was a surprise to me), and this one looks perfect so far, solid screen and no raise at all. All good there - phew.

BUT still no sipping labels or direction on where to sent the defective ones. Maybe they'll just let us keep them for free ..... (is that a pig I see flying past the window?)
 
Mine arrived today. Again, no email or wallet update. Screen is better but still has a slight creak so we'll see if it worsens. No shipping labels or information with regard to sending the original back. If it is Computer 2000 in Lutterworth I may just take it in.
 
Well, it has been 8 days since I received my replacement and I still have no return label.
I just got off the phone with google and they told me I should contact TNT but I got the impression that the woman didn't really know what to suggest. I might know back and see if there is anyone who can be a little bit more helpful because I wouldn't know where to start with TNT.

Edit: Just phoned google again, and the guy I spoke to has arranged for a new label to be sent out to me and sent me email confirmation of what he said. Hopefully, this will get my problem sorted.
 
My replacement turned up today 09.08.12, the screen is much better, but still lifted the width of a sheet of paper above the bezel on the left. Its not separated though, and doesnt flex, so I wont be returning this one.

I received no email or wallet update!
 
I had an email this morning saying that most labels were sent out on the 8th and if it doesn't arrive by the weekend to get in touch. I haven't checked yet to see if it's arrived as I arranged for it to be delivered to my work, but I'll see later on.
 
YES! My shipping bag/ label has arrived today. Finally.

Now ... I have another quandary.

I have one shipping bag, and 2 separate defective N7s to ship from different RMAs. The bag is big enough for both. There is a consignment number and an account number allocated to the label.

Should I just pop them both in the bag and have done with it, or just send the original and wait for a second shipping label? (this is rhetorical, as I know only Google can answer the question)

I know that calling Google will just cause more confusion, and I will undoubtedly get a different answer depending upon the time of day, operator, weather etc

My only worry is that the label is device specific, and sending two will result in one going missing in action.

Those Googlers dont half make things over-complicated, dont they!
 
Google Play say only one device per label.

So I've now got to wait for another shipping label. Which is fine, now i know they do actually sort it out in the end.
 
My shipping label also arrived today and, after a couple of phone calls to TNT and google, it has already been collected and sent on its way.
 
Someone on XDA has been told by Google and TNT that they must write the RMA number in the Customer Reference box on the TNT label.

I wasnt told this by either GP or TNT, but I have done it, just in case. Unnecessary info is better than not enough info in this case I think.
 
Got my replacement 3 days ago (perfect, by the way) but my wallet account is still not showing any indication it has even shipped, in fact it shows nothing since they received the replacement order nearly 2 weeks ago.
Not only that, there is no AUTH/pending transaction on the credit card either and no shipping label as yet (only 3 days but the original email said within 48 hours).

So do I get in touch with Google and find out what's happening or do I keep quiet in case there has been a cock-up their end, hope they don't realise and keep hold of the faulty (but usable) N7 and take the risk that they take the
 
shaneydroid said:
Got my replTment 3 days ago (perfect, by the way) but my wallet account is still not showing any indication it has even shipped, in fact it shows nothing since they received the replacement order nearly 2 weeks ago.
Not only that, there is no AUTH/pending transaction on the credit card either and no shipping label as yet (only 3 days but the original email said within 48 hours).

So do I get in touch with Google and find out what's happening or do I keep quiet in case there has been a cock-up their end, hope they don't realise and keep hold of the faulty (but usable) N7 and take the risk that they take the
Click to expand...
 
Nemesis128 said:
Well, it has been 8 days since I received my replacement and I still have no return label.
I just got off the phone with google and they told me I should contact TNT but I got the impression that the woman didn't really know what to suggest. I might know back and see if there is anyone who can be a little bit more helpful because I wouldn't know where to start with TNT.

Edit: Just phoned google again, and the guy I spoke to has arranged for a new label to be sent out to me and sent me email confirmation of what he said. Hopefully, this will get my problem sorted.
Click to expand...

I'm still waiting for my label after 18 days despite numerous emails to Google Play and promises it'll be sorted :mad:
 
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