Help Unable to unlock screen

[Biswakalyana Mohanty]

Phone model - Gionee Elife S7
Android version - Lollipop
I installed MS outlook app in my new phone which enforced me to put a strong device password. So I initially set a 8 character password. Then I thought to change it to a 4 digit password. So in setting -> security -> screen lock I selected 4 digit password option. I confirmed my 8 character password then It took me to a screen where I had to enter my new 4 digit password. But after typing 4 digits confirm button was not enabled.But I was able to set 8 digits and proceed for confirmation. My password was reset.
After some half an hour when I came to unlock my screen I was prompted with a screen in which I have only option to enter 4 digits as my password. But actually my password is of 8 digits. I am not able to unlock my phone.
Need help. I do not want to do a hard reset.

 

[Biswakalyana Mohanty]

Any suggestion guys..
Even if I do hard reset, how can I take backup of my data before that?
Gionee S7 does not have an SD card.

 

[Brian706]

Hi, try everything in this thread first and see if you can get in:
http://androidforums.com/threads/lost-phone-locked-out-faq.685025/

Let us know how it goes.

 

[Biswakalyana Mohanty]

Unfortunately nothing worked. I did hard reset
But I was able to take backup of my data before that.

Thanks Brian for your suggestion.

 

[mikedt]

Might be worth contacting Gionee, see if they can suggest anything, it could be a bug/issue/feature of their firmware.
http://global.gionee.com/contact_information.php
It's a Chinese phone that's distributed in some countries in Asia.

I know there was some issues with Exchange/Outlook enforced device security with earlier versions of Oppo and Vivo firmware, which are also Chinese and similar to Gionee.