Hi, everyone. I called Verizon's Global Support earlier tonight (around 5:30pm est) and the customer support agent told me that they were not supposed to unlock phones. First, I asked about unlocking my phone (Incredible 2) and he said that they didn't know how to do that. Then I was told that it didn't have a SIM card, although I was holding it in my hand. "It's taboo around here," he said, after I convinced him that it's a global phone and it does have a SIM card. I confirmed the fact that they just didn't want customers jumping ship to other carriers with their phones.
Anyway, the agent told me that Verizon has an agreement with manufacturers (HTC in this case) that states that it will break their policy if they unlock any phones/SIM cards. Now this is the FIRST time I've ever heard of this, which makes me think that the agent is lying. I also qualify for the unlock according to the 'normal' agents, so this is confusing. I plan on calling back to speak with a different agent to see if their stories match, but until I do that, does anyone know how to unlock this phone and/or SIM card?
Update: I just called Verizon Global for the third time and this time the rep actually gave me the code with zero hassle. How great! Now I just need to figure out how to get Straight Talk (AT&T SIM) to work on it.