Help Unread message count in the notification bar stopped working

[SteveO_148]

I have a stock evo 3d and the unread message count stopped working about a month ago. The unread count on the shortcut works, but the one in the notification bar stopped working. It doesn't show at all just the message icon. I also have handcent installed. Should I uninstall handcent? Has anyone else had this issue?

 

[marctronixx]

logically, you should uninstall the 3rd party program and then monitor. you cant successfully troubleshoot unless you bring the phone back to stock as much as possible--to rule out those 3rd party apps, etc.

 

[SteveO_148]

I removed handcent and still no unread counts on the message icon in the notification bar. :-(

 

[marctronixx]

removing the battery for 2 minutes. re install. re check.

maybe have someone send you a text message to test if you can clear it?

clear out any texts of course.

 

[SteveO_148]

I just tried that and it didn't work... Thanks for the ideas.

 

[marctronixx]

next step is a factory reset...

 

[SteveO_148]

Thanks. I am actually reading and I have decided to root my phone anyway.

 

[DonB]

If you unsure about rooting, I would definitely do the FR Marc mentioned first, you will end up wiping everything if you root anyways, so doing a FR might save you some grief.

If you do decide to root, make sure you make yourself a check list as I assume you are most likely on ICS with HBoot 1.58 so the process is a little more work then the HBoot 1.4, so let us know what you decide and we will guide you best we can.

Thanks. I am actually reading and I have decided to root my phone anyway.