Are you going through customer care or the office of the prez? I'd suggest the later.
Before I was aware of the issues with the dream I was hell bent on having a physical keyboard. I've always used blackberries and didn't like the thought of a touch device. However, after having my magic for a few days I don't miss having an actual keyboard and am typing almost as fast on the screen.
This is the news I get after spending HOURS yesterday getting my 'forced upgrade' to work, and now have a 'smart phone' with no internet access!
I would suggest that Rogers take a hard look at whom they have in management making their decisions, as it appears they are the epitome of incompetence.
So, here I am, attempting to carry on with business and life, holding a weighty brick-like object that is more or less useless, while I await Rogers
next boneheaded decision!
DREAM INDEED
and that is exactly how i work too all data off no widget set. I learned that in the first week.
Ok.... update.....I called rogers got tech support....911 blasted my phone basically. (they still deny this thread has any fact LMAO) but for now they are sending me out a new Dream, then they said in one week call back for magic. I said seems kinda stupid to send me two phones. (oh and yes we have to return the old phones within 15 days of getting new ones or we are charged) but everyone, the dream replacement is coming.... or so he said.... quickly.... and I was promised the new magic asap!! I was denyed the change over to an i phone or black berry as it is htc replacing all these phones and i guess it will be affecting 65000 customers! so okay i get a new dream in the mean time then the magic. lets see if this happens!
For future reference, if a phone company is giving anything away for free* jump on it as soon as humanly possible. I might have been a great idea put together by product marketing or client retention but the minute their finance weasels catch wind of the program it will be under immediate scrutiny and likely pulled.
Icefaery, thanks for the update. So, is Rogers saying they will just replace your Dream phone because it's defective, or are they now saying that a Dream replacement is on the way for all of us? I don't think it's fair that we now can't get the replacement. Hmm, I'm sensing mine is defective too and I need a replacement.... Great, so we are being pushed to find ways around their handling of this dream disaster! I would really like to hear that they are stepping up to the plate with a better plan for us going forward. The magic swap sounded great but I guess only those who acted quickly got it.
to you all.
Finally satisfaction, the oop helped wonderfully smoothly and to my complete satisfaction. They delt with my problem quickly once i got to them and I now have no complaints. I recommend getting the help from them if not handled well by anyone else! Thanks mary!! Thanks OOP and you have retained me as a customer.
Just a note to all, there is no direct line to OOP (OOtP). Customer Care or Technical Support should always be your first steps in addressing an issue. 
Glad to hear that worked out to your satisfaction
... and for those of you who are new to the thread, I don't replace existing support channels but I'm happy to jump in to help where I can.
Thanks!
Mary
