Help update profile/prl

[MBM7881]

i keep trying to update my profile and prl and i keep getting an error message. i tried talking to sprint (different reps) and they kept getting me to take the battery out. they all said the same things word for word like they were reading off a paper. anyways it didn't work. i keep getting that they profile/prl could not be updated and to contact customer care if the problem persists. and the error says either unknown error or internal error. any ideas?

 

[SurrealOne]

i keep trying to update my profile and prl and i keep getting an error message. i tried talking to sprint (different reps) and they kept getting me to take the battery out. they all said the same things word for word like they were reading off a paper. anyways it didn't work. i keep getting that they profile/prl could not be updated and to contact customer care if the problem persists. and the error says either unknown error or internal error. any ideas?

Turn off Wi-Fi Bluetooth 4g GPS
then try to update PRL

 

[MBM7881]

Turn off Wi-Fi Bluetooth 4g GPS
then try to update PRL

sprint told me to do that too and it didn't work

 

[MBM7881]

question...and this is just me throwing stuff out there...does anyone think that i'm having trouble updating my profile and prl because of the 2.2 update coming tomorrow? i'm jsut guessing...first android phone so just a guess

 

[fareal]

I'm having the same problem. Unknown error with update profile or prl. Did you figure it out?

 

[jdbaker82]

Same problem here. Replacement phone just sent to me from insurance claim and its a refurb.